Customer Support l Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.60/hour ($809.60/month)

Bachelors degree

Last Active

December 2nd, 2024 (yesterday)

Member Since

September 24th, 2023

Profile Description

With over a year of experience in customer service, I specialize in delivering high-quality support and fostering long-lasting customer relationships. I am seeking an entry-level position to establish a strong foundation in freelancing. Though I am new to freelancing, I am dedicated to making a name for myself.I am a reliable, hardworking, and enthusiastic individual with a proven track record of exceeding clients' expectations. I am skilled in communicating with clients over the phone and via email, and I have experience providing live chat support on social media platforms. My expertise includes:Customer Support: Efficiently managing customer inquiries, including order tracking, processing and fulfillment, and handling refunds.Social Media Management: Managing interactions, messages, and comments across various platforms.General Research: Continuously improving efficiency by dedicating time to learning more about the products or services I support.Data Entry: Proficient in using Microsoft Excel and Google Sheets for organizing, analyzing, and verifying data with a keen eye for detail.Quality Assurance: Conducting comprehensive quality checks on video content to ensure compliance with brand guidelines and client requirements, identifying and addressing visual and audio inconsistencies.Additional Skills:Proficient in handling chats, emails, and customer complaints.Adaptable, fast learner, and self-starter.Skilled in managing social media accounts for customer service.Experienced in research, data entry, and multitasking.Basic editing skills in Canva.I consistently meet deadlines and never make promises I can't keep. While I am a team player, I can confidently take the lead when necessary. I look forward to working with you to provide high-quality customer service and support in any way you need!