PROFESSIONAL VIRTUAL ASSISTANT

• Expert in maintaining organized and complete documentation for all accounts receivable / payable transactions. • Skilled in generating and issuing invoices accurately and in a timely manner. • Proficient in processing payments and receiving collections from client via electronic payment transactions or check collections. • Knowledgeable in reconciliation of incoming payments vs. billing invoices.

• Expert in compiling and sorting data, transcribing audio files into text, entering raw data into a spreadsheet, document or database. • Gained certificate from https://www.typingtest.com/ with typing speed of 63 words per minute (WPM) with 100�curacy. • Proficient in entering customer's information to system for billing purposes. • Efficient in data entry while securing sensitive information with the utmost care and confidentiality, following best practices for data security.

I am efficient in delivering exceptional customer service through different methods such us: • Responsive Communication: I handle customer inquiries promptly and professionally via email, phone, and chat, ensuring all questions and concerns are addressed efficiently. • Issue Resolution: I excel at resolving customer complaints and issues, using a problem-solving approach to find satisfactory solutions and enhance customer experiences. • Order Management: I manage the entire order process, from processing and tracking orders to handling returns and exchanges, ensuring smooth and hassle-free transactions. • Customer Feedback: I actively collect and analyze customer feedback to identify areas for improvement and implement strategies that enhance service quality. • Personalized Support: I provide tailored support to meet individual customer needs, fostering strong customer relationships and loyalty.

As a Social Media Manager Trainee, I bring a comprehensive approach to managing and enhancing your brand's online presence. Here are the key aspects of my social media management expertise: • Content Creation: Developing engaging and high-quality content tailored to your brand’s voice and audience, including graphics, videos, and written posts. • Content Scheduling: Using different tools to schedule and automate posts, ensuring consistent and timely content delivery. • Community Engagement: Interacting with followers by responding to comments and messages, fostering a positive community around your brand, and increasing engagement. • Social Media Strategy: Crafting and implementing effective social media strategies to grow your audience, increase engagement, and drive traffic to your website or online store. • Analytics and Reporting: Monitoring social media metrics to track performance, generate reports, and provide insights for continuous improvement. • Platform Management: Managing multiple social media platforms such as Facebook, Instagram and Tiktok, ensuring each platform is utilized effectively. • Campaign Management: Planning and executing social media campaigns, including promotions, contests, and collaborations, to boost brand awareness and engagement. • Trend Monitoring: Keeping up with the latest social media trends, tools, and best practices to ensure your brand remains relevant and competitive. • Brand Consistency: Ensuring all content and interactions align with your brand’s identity and messaging for a cohesive online presence.

• Expert in creating import and export documents. • Efficient in managing container bookings. • Proficient in arranging local couriers, tracking and managing shipments throughout the transportation process.

I offer comprehensive invoicing services to ensure your business's financial transactions are managed accurately and efficiently. Services offered : Invoice Creation, Client Communication, Payment Tracking, Record Keeping, Software Proficiency, Error Prevention, Financial Reporting and Dispute Resolution,

I have honed my skills in order processing to ensure seamless and efficient transaction management. Key aspects of my order processing services includes Order Entry, Payment Processing, Inventory Management, Shipping Coordination, Order Tracking: Monitoring, Returns and Exchanges, Customer Communication, Documentation and Reporting. I am exposed in different E-commerce platforms such as Amazon Seller Central, Amazon Vendor, Shopify, etc.

* Expert in implementing different methods for inventory management such as FEFO and FIFO method to minimize stock outs and excess inventory consistently. * Efficient in conducting regular stock audits based on cycle counts to maintain inventory accuracy and monitor and report inventory shortages. * Proficient in Claims and Returns Adjustment.