Nicole

Customer Service | Virtual Assistant | Graphic Design

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Overview

Looking for part-time work (5 hours/day)

at $3.40/hour ($374.00/month)

Bachelors degree

Last Active

February 19th, 2025 (yesterday)

Member Since

September 12th, 2023

Profile Description

As an experienced professional in CUSTOMER SERVICE SUPPORT, I thrive in fast-paced environments where multitasking and problem-solving are essential. My meticulous attention to detail ensures that every customer interaction is handled with care and precision through email, chat or phone support. With a strong background in using CRM tools like Salesforce, I effectively manage customer relationships and deliver outstanding service.

Additionally, I have a solid track record in DATA ENTRY, excelling in Microsoft Office applications, particularly Excel. My fast typing speed (60 WPM) and ability to quickly learn new systems and processes enhance my efficiency and productivity.

In the realm of GRAPHIC DESIGN, I create engaging visual content, including postcards, powerpoint presentations, invitations, and company logos etc. Proficient in Canva and various photo editing tools, I bring creativity and a keen eye for detail to every project. Portfolio -> Upgrade to see actual info

Top Skills

Professional Services » Management Services » Administrative Management

Experience: 2 - 5 years

I've honed skills in boosting productivity and efficiency through effective resource management. From strategic planning to project coordination and oversight, I ensure smooth operations by implementing streamlined systems and protocols. I prioritize creating a collaborative work environment while tackling administrative tasks with strong leadership and problem-solving. My commitment lies in achieving organizational goals through effective administrative management.

Customer Support

Experience: 2 - 5 years

In my role as a customer support professional, I excel in providing outstanding service via phone, email, and chat. I prioritize prompt resolution of inquiries and issues, consistently exceeding performance targets and maintaining high customer satisfaction rates. Working closely with different teams, I efficiently handle tough issues. Plus, I'm meticulous about documenting interactions in our system for better support down the line.

Office and Administration » Email Management

Experience: 5 - 10 years

I specialize in managing high email volumes efficiently, organizing inboxes and prioritizing tasks effectively. Crafting clear and professional email correspondence is one of my strengths, ensuring seamless communication and client satisfaction. I utilize email automation tools and best practices to enhance productivity and reduce clutter, all while maintaining strict security and confidentiality standards. My focus is on delivering top-notch email management solutions tailored to meet the needs of my team and clients.