GENERAL VIRTUAL ASSISTANT

Overview

Looking for full-time work (6 hours/day)

at $4.00/hour ($528.00/month)

Associates degree

Last Active

November 19th, 2024 (2 days ago)

Member Since

September 8th, 2023

Profile Description

With over 5 years of experience in customer service and 2 years in data entry and appointment setting, I bring a wealth of skills and a proven track record of delivering exceptional support across various channels. My diverse experience includes handling blended accounts through chat, email, and calls, ensuring comprehensive and efficient customer service.

Strengths and Skills

Customer Service Expertise: Adept at managing high-volume inquiries and resolving issues promptly through chat, email, and phone calls.
Data Entry Precision: Experienced in maintaining accurate records and managing large datasets with attention to detail.
Appointment Setting: Proven ability to schedule and manage appointments efficiently, enhancing productivity and client satisfaction.
Empathy and Support: As a Counselor (Si) personality type, I am naturally empathetic and supportive, ensuring clients feel heard and valued.

Accomplishments

Successfully handled over 10,000 customer interactions with a high satisfaction rate.
Streamlined data entry processes, reducing errors by 20%.
Efficiently managed appointment schedules for multiple clients, improving overall workflow.

Tools I have been using:

Communication Tools
- Slack, Zoom, Google Meet, Microsoft Teams, and Gmail
Project Management Tools
- Asana, Trello, Notion (I used this as a diary)
Google Workspace
- Gmail, Google Calendar, Google Drive, and Google Meet, which are essential tools for managing your email, schedule, files, and video meetings.
Microsoft 365
- Word, Excel, PowerPoint, and Outlook (What can I say I am a Microsoft girly!)

I also used Genesis Cloud/PEGA platform/Tele Opti for scheduling

BONUS POINTS
Social Media & E-commerce Specialist

Boost your brand's online presence with my expertise! Operating my own successful business on Facebook and a leading e-commerce platform in the Philippines (similar to Shopify/Etsy), I bring a wealth of knowledge in:<8efe80624d780eba0c6493ec45140364>Facebook Ads: Crafting targeted ad campaigns that drive engagement and sales.
SEO: Optimizing content to skyrocket your search engine rankings.
Graphic Design: Creating eye-catching mockups that captivate your audience.
Video Editing: Producing engaging videos using Cap Cut to enhance your brand story.

Let's turn your challenges into solutions together—where exceptional service meets unparalleled dedication!

100 percent dedicated so don't waste your time, hire me!