Sheilla

Customer Service Representative, Data Entry, Chat and Email

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Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

Bachelors degree

Last Active

September 23rd, 2024 (today)

Member Since

September 5th, 2023

Profile Description

In my role as a Customer Service Representative with expertise in data entry and email/chat support, I bring a versatile skill set that enhances the customer experience. My strong interpersonal skills enable me to communicate effectively, ensuring customers feel heard and valued. Proficient in data entry, I maintain accuracy and efficiency when handling customer information, ensuring a seamless process. I excel in email and chat support, delivering prompt and informative responses while maintaining a friendly tone. My multitasking abilities allow me to efficiently handle concurrent inquiries, prioritizing urgent matters. I aspire to be known as a responsive, detail-oriented, and empathetic representative who consistently goes the extra mile to meet customer needs. By providing exceptional support across various channels, I aim to enhance customer satisfaction and contribute to the organization's reputation for outstanding service.

Top Skills

Customer Support » Email Support

Experience: 1 - 2 years

As an email support specialist, my skills revolve around effective communication, problem-solving, and customer satisfaction. I excel in providing timely and well-crafted email responses to address customer inquiries and concerns. My writing skills ensure that my emails are clear, concise, and empathetic, enhancing the overall customer experience. I aim to build trust and positive relationships with customers by delivering exceptional support, thereby contributing to the organization's reputation for outstanding service and customer care.

Coaching » Homeschool » Tutorial Teaching

Experience: Less than 6 months

As a licensed teacher, my skills are founded on a solid educational background and a commitment to facilitating effective learning experiences. I possess a deep knowledge of my subject matter and am well-versed in curriculum development, assessment strategies, and classroom management techniques. My communication skills are honed to deliver engaging and comprehensible lessons, catering to diverse learning styles and needs. I prioritize creating a nurturing and inclusive classroom environment that fosters critical thinking, creativity, and personal growth. My goal is to be known as a licensed teacher who not only imparts knowledge but also inspires a love for learning in my students. I aim to contribute to the reputation of the educational institution as a place where students receive a high-quality education and develop the skills and mindset necessary for success in their academic and personal journeys.

Other Skills

Customer Support » Chat Support

Experience: Less than 6 months

As a chat support specialist, my skills are focused on providing real-time assistance and exceptional customer service through chat-based interactions. I possess strong written communication skills, ensuring that I can provide clear and concise responses to customer inquiries. I am adept at multitasking, allowing me to handle multiple chat conversations simultaneously while maintaining accuracy and attention to detail. I aim to be known as a responsive and empathetic chat support professional who can quickly resolve customer concerns and provide a positive and efficient chat support experience. Ultimately, I strive to contribute to the organization's reputation for excellent customer service and satisfaction.

Customer Support » Ecommerce » Amazon

Experience: Less than 6 months

As an inbound customer service representative for Amazon, my role involves addressing customer inquiries and concerns related to orders and Prime subscriptions. I assist customers with tracking their orders, resolving delivery issues, processing returns or refunds, and providing information about Prime membership benefits. I ensure a positive customer experience by offering timely and accurate assistance while adhering to Amazon's policies and procedures.

Customer Support » Healthcare

Experience: 2 - 5 years

As a Customer Service Representative specializing in a prior authorization healthcare account, I possess a unique skill set tailored to efficiently navigate the complexities of healthcare authorization processes. My expertise lies in understanding medical procedures, insurance policies, and the intricacies of prior authorization requirements. I excel in clear and empathetic communication, ensuring that patients and healthcare providers receive timely and accurate information regarding authorization status. My proficiency in managing documentation, adhering to regulatory guidelines, and collaborating with healthcare professionals allows me to streamline the authorization process, reducing delays and ensuring seamless access to necessary medical services. I aim to be known as a knowledgeable and responsive representative, dedicated to expediting prior authorizations while maintaining a high standard of accuracy and professionalism. My goal is to contribute to the organization's reputation for outstanding support in the critical realm of healthcare authorizations, ultimately enhancing patient care and satisfaction.

Customer Support » Insurance » Medical Insurance

Experience: 1 - 2 years

As a Customer Service Representative in the field of medical insurance, my skills are tailored to provide exemplary support in a complex and critical domain. I possess comprehensive knowledge of medical insurance policies, regulations, and claims processing. My expertise in navigating insurance systems allows me to assist clients with precision and efficiency. Strong communication skills enable me to convey intricate insurance information in an accessible and empathetic manner, ensuring clients' understanding and peace of mind.

Office and Administration » Data Entry

Experience: Less than 6 months

As a data entry professional, my skills center around accuracy, efficiency, and attention to detail. I excel at swiftly and accurately inputting and managing large volumes of data, ensuring data integrity and reliability. I aim to contribute to the smooth functioning of an organization by ensuring that data is readily accessible and error-free, ultimately supporting data-driven decision-making and operational excellence.

Basic Information

Age
28
Gender
Female
Website
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Address
Mabini, Bohol
Tests Taken
IQ
Score:  104
DISC
Dominance: 34%
Influence: 9%
Steadiness: 30%
Compliance: 27%
English
C1(Advanced)
Uploaded ID
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