Digital Marketing Support and Specialist

Extensive experience in supporting eCommerce most specifically: *Helping sellers build listings and offer products to varied customers. *Helping sellers manage selling through constant communication with the trading partner specially with there is a need for post-selling settlement. *Creation of claims and mediating with the trading partners to arrive a reasonable agreement. *Help sellers challenge the claims of their trading partners by providing proof the delivery or proof of the item being in the best condition.

Communications and Customer's Experience Trainer responsible at: 1. Providing communications training covering grammar and the like, making sure that teammates are able to attend average or excellent communication skills. 2. Providing customer experience training covering the exposure to US Culture and Traditions, holidays, time differences and common beliefs of the country. 3. Providing training for Soft-Skills like empathy, acknowledgement, assurance, active listening, probing, and effective delivery of the resolution.