Dedicated and highly organized professional with hands-on experience in customer service and sales. Versatile with commendable interpersonal, organizational and multi-tasking. Successful in overcoming new challenges and finding solutions to customer's needs. Excellent ability to work independently or as part of a team. Profound ability to communicate with others as well as to assimilate and understand information in a manner consistent with essential job functions.
Experience: 5 - 10 years
* Make outbound calls to potential customers to pitch products or services, generate leads, and drive sales. * Develop a deep understanding of the products or services offered by the company. * Meet or exceed sales targets and quotas * Build and maintain positive relationships with customers by providing personalized attention, addressing their needs and concerns
Experience: Less than 6 months
* Provide administrative support to the executive, including their calendar, scheduling meetings, arranging travels, handling correspondence, and maintaining files and records. *Organize and maintain confidential information, including sensitive company documents, financial records, and personnel files. *Build and maintain positive relationships with internal and external stakeholders, including clients, employees, and business partners.
Experience: 2 - 5 years
* Promptly address customer inquiries, whether they come through phone calls, emails, live chat, or in-person interactions. Provide accurate information about products, services, policies, or processes. * Assist customers in resolving issues or complaints they may have.
Experience: Less than 6 months
* Call Monitoring: Listen to recorded or live customer interactions to evaluate the quality of service provided * Performance Evaluation: Assess agent performance based on quality metrics, such as call handling time, customer satisfaction and adherence to quality standards. Provide constructive feedback and coaching to agents to help them improve their performance.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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