Kevin
Team Lead | Customer Service Representative
Verified
With Timeproof
Overview
Looking for full-time work (12 hours/day)
at $6.00/hour ($1,584.00/month)
Bachelors degree
Last Active
April 7th, 2025 (yesterday)
Member Since
August 24th, 2023
Profile Description
Experienced Team Lead who excels at relationship building. Knowledgeable in providing friendly, thorough customer service to clients, customers and fellow professionals. Skilled at problem solving and conflict resolution and able to help encourage teamwork. Adept at handling confidential and/or sensitive information.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Handling customer's complaints and inquiries, record on what transpired on the call/chat and come up with the best resolution based on the client's policies and procedures. Also tasked to report stolen and lost gift cards, request replacement, processed/request refunds and file a dispute on behalf of the customers.
Customer Support » Chat Support
Experience: 2 - 5 years
Handling customer's complaints and inquiries, record on what transpired on the call/chat and come up with the best resolution based on the client's policies and procedures. Also tasked to report stolen and lost gift cards, request replacement, processed/request refunds and file a dispute on behalf of the customers.
Customer Support » Phone Support
Experience: 2 - 5 years
Handling customer's complaints and inquiries, record on what transpired on the call/chat and come up with the best resolution based on the client's policies and procedures. Also tasked to report stolen and lost gift cards, request replacement, processed/request refunds and file a dispute on behalf of the customers.
Other Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 2 - 5 years
Professional Services » Management Services » Call Center Operations Management
Experience: 2 - 5 years
Manage a team of 10-15 people and ensured that our client's metrics are being met and even exceeded. Handled escalated calls and chat from agents, provide feedback based on Root Cause Analysis (RCA) and made sure to pass their focus parameter. Connect with client, operations manager and site director weekly for a business review where we provide our reports, insights and initiatives that can help improve the quality of service of the company.
Customer Support » Phone Support » English Speaking
Experience: 2 - 5 years
Basic Information
- Age
- 27
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Puerto Princesa City, Palawan, Palawan
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 48%
- Influence: 30%
- Steadiness: 9%
- Compliance: 13%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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