Sheena

General Virtual Assistant

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

November 23rd, 2024 (today)

Member Since

August 23rd, 2023

Profile Description

My name is Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info, and I’m a versatile professional with a solid foundation in both technical support and virtual assistance. I lived in Cebu, Philippines, and worked as a Technical Support Engineer and Sales Support Representative in the BPO industry for two years. During this time, I honed my expertise in diagnosing and troubleshooting  across multiple platforms. My ability to resolve problems quickly and effectively earned me a reputation for consistently exceeding customer expectations while maintaining a high level of Upgrade to see actual info addition to my technical background, I bring experience as a Virtual Assistant Appointment Setter, where I managed inbound and outbound calls, scheduled appointments, and ensured seamless coordination for patients. My organizational skills, attention to detail, and proactive approach helped streamline workflows and building strong relationships. I'm deeply committed to continuous learning and staying ahead of industry trends, allowing me to provide innovative and efficient solutions in every role I take on.

Top Skills

Experience: 1 - 2 years

Experience: 1 - 2 years

Other Skills

Experience: Less than 6 months

Experience: 2 - 5 years

Dedicated and results-driven Technical Support Engineer with 3 years of experience providing expert assistance to users in resolving complex technical issues. Adept at diagnosing and troubleshooting software and hardware problems across various platforms. Known for exceptional communication skills and the ability to convey technical information in a clear and understandable manner. Proven track record of consistently exceeding customer expectations while maintaining a high level of professionalism. Committed to continuous learning and staying updated with the latest industry trends to provide innovative solutions.

Experience: 2 - 5 years

Dynamic and proactive Sales Support professional with 3 years of experience in providing critical assistance to sales teams and ensuring seamless operations. Recognized for exceptional organizational skills and the ability to streamline processes to optimize efficiency. Adept at handling a wide range of tasks including lead management, order processing, and customer inquiries. Proven track record of collaborating closely with sales representatives to facilitate successful client relationships .

Experience: 6 months - 1 year

Experienced and detail-oriented Email Support Specialist with 1 year of proficiency in providing timely and effective assistance to customers through email communication. Skilled in interpreting customer inquiries, resolving complex issues, and delivering concise and accurate responses. Known for exceptional written communication skills, ensuring that customers receive clear and informative solutions to their problems.

Experience: 6 months - 1 year

Highly adaptable and customer-focused Chat Support Specialist with 1 year of experience providing exceptional assistance in online customer interactions. Proficient in multitasking and effectively managing live chat conversations to address inquiries, resolve issues, and create positive customer experiences. Adept at quickly understanding customer needs and offering tailored solutions in real-time. Known for excellent written communication skills and the ability to convey complex information clearly and concisely.

Basic Information

Age
23
Gender
Female
Website
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Address
Consolacion, Cebu
Tests Taken
IQ
Score:  114
DISC
Dominance: 28%
Influence: 21%
Steadiness: 36%
Compliance: 15%
English
C2(Advanced/Mastery)
Government ID
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