Social Media Manager

In my role as a Customer Support Representative at Majore, TaskUs, and Sutherland Company, I played a pivotal role in ensuring the highest level of customer satisfaction through prompt and effective resolution of inquiries, concerns, and issues. Serving as the primary point of contact for our diverse customer base, I honed my communication and problem-solving skills to deliver exceptional service.

In my role as a Customer Support Representative at Majore, TaskUs, and Sutherland Company, I played a pivotal role in ensuring the highest level of customer satisfaction through prompt and effective resolution of inquiries, concerns, and issues. Serving as the primary point of contact for our diverse customer base, I honed my communication and problem-solving skills to deliver exceptional service.

In my capacity as an Appointment Setter at Microsoft, I was instrumental in driving business growth through strategic lead generation, effective communication, and appointment scheduling. Operating in a dynamic environment, I consistently exceeded targets by leveraging my proactive approach and persuasive communication skills.

Help the advertiser reach people in a task-oriented mindset who have a higher buying power, spend more online, and are more likely to engage with ads to try new offers. Create personalized experiences using powerful audience intelligence and platform capabilities that improve the campaign performance for the advertiser. Testing and analyzing different elements of an online website, optimizing website content, enhancing an ad's ranking on a search engine, and more.

My responsibilities included understanding and resolving customer inquiries, concerns, and issues, ensuring a positive customer experience, and contributing to the overall success of the support team. Key Accomplishments and Responsibilities: Email Correspondence: Managed a high volume of customer emails, responding promptly and professionally to inquiries, providing accurate information, and addressing concerns. Maintained a customer-centric approach in written communication to ensure clarity and understanding.

In my role as a Technical Support Specialist, I provided exceptional technical assistance to customers, ensuring the smooth operation of hardware and software products. Leveraging my technical expertise and strong communication skills, I played a key role in enhancing customer satisfaction and contributing to the overall success of the support team. Key Accomplishments and Responsibilities: Customer Issue Resolution: Diagnosed and resolved technical issues reported by customers via phone, email, or chat. Effectively communicated solutions in a clear and understandable manner, ensuring customer satisfaction and issue resolution within established timeframes. Product Knowledge Mastery: Developed a comprehensive understanding of ABC Tech Solutions' products and services. Stayed updated on the latest product features, updates, and troubleshooting techniques to provide accurate and up-to-date information to customers. Remote Troubleshooting: Utilized remote desktop tools to troubleshoot and resolve technical issues, providing efficient and timely support

Approving or Rejective reviews posted for an online retail company. Working with Quality and Accuracy to ensure only appropriate reviews are posted. Ensuring seller’s responses are within the guidelines of the company.

I played a pivotal role in maintaining the efficient operation of the office by providing comprehensive administrative support to various departments. Through meticulous organization, attention to detail, and effective communication, I contributed to the smooth functioning of daily tasks and projects.