Customer Service Representative/ CS Team Leader

Overview

Looking for part-time work (6 hours/day)

at $6.00/hour ($792.00/month)

Bachelors degree

Last Active

January 15th, 2025 (today)

Member Since

August 19th, 2023

Profile Description

I have 8 years working experience in BPO, 4 years as customer service representative/technical support/account service. I am responsible in providing frontline customer service and technical support. I have also handled cancellation calls and focused on account retention. I am trained to display advocate behavior and aimed for customer satisfaction. My goal is to achieve customer satisfaction by providing long term resolution and going extra mile and make sure we covered the unstated and stated needs of the customer.
Gaining customer's trust is very important to me and I am able to achieve this by displaying good tone, good probing skills, providing accurate information, human connection and fast resolution.