Melmar
Customer Service Representative | Graphics & Video Editor
Verified
With Timeproof
Overview
Looking for part-time work (6 hours/day)
at $6.06/hour ($800.00/month)
Post-graduate degree (Masters, Doctorate, etc.)
Last Active
April 7th, 2025 (today)
Member Since
August 4th, 2023
Profile Description
Dynamic and results-driven Subject Matter Expert with extensive experience in technical support, sales, and customer service. Holder of a Bachelor's Degree in Information and Communications Technology and a Diploma in Professional Education. Demonstrated ability to lead teams, manage projects, and analyze data effectively. Proven track record in the BPO industry, working with corporate accounts in premium UK telecommunications and hotel reservations in the US and Canada. Equipped with strong programming and networking skills, proficient in web development and multimedia editing. Adept at handling complex customer queries, performing root cause analysis, and delivering exceptional service across various channels.Key Skills:Project ManagementTeam Leadership & ManagementReport and Deep Dive AnalysisBasic Programming & NetworkingComplaints Handling & Customer CareWeb Development (HTML, CSS, PHP, MySQL)Multimedia Editing (Adobe Photoshop, Canva, Illustrator)Professional Experience:Customer Care Representative at GENPACT LLCLevel 2 Support | Subject Matter Expert at GENPACT LLCTechnical and Customer Service Support at Tech Mahindra Group of CompaniesCustomer Service | Hotel Reservation Account at Alorica Philippines
Top Skills
Design » Graphic Design
Experience: 2 - 5 years
Customer Support
Experience: 5 - 10 years
I have more than 5 years of experience working in the BPO sector as a customer service, technical support, and sales representative for US and UK customers and projects. I have worked in the BPO sector for 5 years, serving as a Team Lead, Auditor, Evaluator, and Reports Analyst.
Customer Support » Technical Support
Experience: 2 - 5 years
I have more than 5 years of experience working in the BPO sector as a customer service, technical support, and sales representative for US and UK customers and projects. I have worked in the BPO sector for 5 years, serving as a Team Lead, Auditor, Evaluator, and Reports Analyst.
Other Skills
Project Management
Experience: Less than 6 months
Video Editing
Experience: 1 - 2 years
Office and Administration » Microsoft Excel
Experience: 6 months - 1 year
Office and Administration » Microsoft Power Point
Experience: 2 - 5 years
Design » Web Design & Page Layout
Experience: Less than 6 months
Design » Thumbnail & Social Media Design
Experience: Less than 6 months
Audio Editing
Experience: Less than 6 months
Office and Administration » Data Analytics
Experience: Less than 6 months
Office and Administration » Microsoft Word
Experience: 2 - 5 years
Software
Experience: Less than 6 months
Web Programming
Experience: Less than 6 months
Cloud Services » Google Cloud » Networking
Experience: Less than 6 months
Basic Information
- Age
- 29
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tuburan, Cebu
- Tests Taken
- IQ
- Score: 96
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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