
IT Networking Professional / Technical Support Professional
I've been with various customer support roles in the past 4 years supporting customers for Jagex, Xbox, and Nexon specifically for their main games and the Xbox console. I am well versed in supporting customers through email and chat using Zendesk, Zopim, OTRS, and other proprietary software used by my previous employers. Aside from the normal customer service duties, I've also been a prolific technical support representative for said companies and have been a subject matt