Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 7th, 2025 (today)

Member Since

August 2nd, 2023

Profile Description

Hello! I am Upgrade to see actual info Upgrade to see actual info, a 28-year-old professional from Davao City, Philippines, with a strong academic foundation in Secondary Education, majoring in Technology and Livelihood Education, complemented by two semesters of Business Administration, majoring in Marketing. My passion for self-improvement has led me to acquire certifications in General and Executive Virtual Assistance, Social Media Management, Bookkeeping, Data Entry, and Canva Graphic Design.With over seven years of diverse professional experience, I bring a comprehensive skill set and proven expertise in customer service, virtual assistance, and administrative support. I am proficient in a variety of software tools, including:Customer Support Platforms: Zendesk, Vici Dialer, Live Chat, RingoverCommunication & Scheduling Tools: Message Whiz, Zoiper, CalendlyCreative Tools: Canva, CapCutBusiness Management Tools: Meta Business Suite, Notion, Sesame, Upgrade to see actual info, DashboardProductivity Suites: MS Office, Google ToolsProfessional Experience:Payment Recovery (Independent Contractor | Aug 2024–Jan 2025):Contacted customers regarding pending orders via call, email, and text.Assisted in efficiently completing their orders.Live Chat & Email Support (Independent Contractor | Nov 2023–Aug 2024):Resolved customer concerns, including cancelations, refunds, and order placements.Virtual Assistant / Life Insurance (Part-time | Jan–May 2024):Edited and uploaded videos and pictures.Generated leads and set Upgrade to see actual infolivered email and chat support while managing Meta Business Suite.Customer Service Representative (MM Baig Japan Surplus | Apr 2019–Jan 2024):Managed Facebook content uploads as Assistant to the Owner.Successfully sold vehicles by understanding and catering to customer needs.Appointment Setter (E-CoreTech | Feb 2017–Mar 2019):Scheduled appointments for Solar Technicians.Pitched car and health insurance, resolving customer concerns efficiently.I am a detail-oriented and results-driven professional committed to delivering exceptional customer experiences. With expertise in a variety of tools and a passion for excellence, I am excited to contribute to your team and help drive success.