IT Service Desk Analyst| Technical Support Engineer |Customer Service

-Troubleshoot users' laptops and desktops remotely using Desktop as a Service (DaaS) platforms and Citrix Director. -Utilize ServiceNow or other ticketing systems to log, track, and manage incidents, service requests, and changes effectively.

Utilize VMware vSphere to remotely access and control end-user devices for troubleshooting and support purposes. Configure and manage virtual machines to facilitate remote support and maintenance tasks. Ensure proper setup and performance of remote desktop environments through vSphere.

In my current role as a customer service representative, I'm responsible for delivering excellent support to customers. I handle inquiries, provide product information, process orders, and address concerns via phone, email, or chat. My goal is to ensure a positive and seamless interaction, leaving customers satisfied with our services.

-Troubleshooting VPN connection and Home Network Troubleshooting

In my customer service role, I also handle email management, effectively responding to customer inquiries, resolving issues, and providing timely assistance through email correspondence. My email management skills help maintain clear communication and ensure a positive customer experience while efficiently addressing their needs.

Resolve user account management issues, including password resets, account unlocks, and group policy configurations within Active Directory

As a graphic designer with foundational skills in Canva and Adobe Photoshop, I craft visually appealing designs that communicate messages and concepts effectively. I utilize my creativity and software proficiency to produce eye-catching visuals for various purposes, helping clients enhance their branding, marketing materials, and online presence through thoughtful and engaging design solutions.