Experienced VA | Real Estate | SMM | Customer Support

I was a Real Estate Virtual Assistant for over 6 years, for a real estate firm based in the US where I handled a variety of tasks. One of my main responsibilities was lead generation, which I managed through cold calling, email campaigns, and online marketing. This helped us significantly grow our client base. Aside from lead generation, I spent a lot of time qualifying leads and building relationships with clients, which really improved our conversion rates and overall customer satisfaction. I was also responsible for scheduling property viewings, which led to successful transactions. When it comes to tech, I’m very comfortable using different CRM tools like Boomtown, Zillow, and RedX, which helped me stay organized and on top of client interactions. On top of that, I handled various admin tasks like managing calendars, scheduling meetings, and keeping things running smoothly for our agents and admin staff. Overall, this experience has given me a strong foundation in real estate support, client communication, and administrative tasks,

I worked as a Technical and Customer Support Representative for AT&T before with a BPO company in the Philippines. In this role, I assisted customers with resolving broadband connection issues through effective troubleshooting and clear communication. I also diagnosed and fixed technical problems with networking equipment, which helped reduce repeat issues and improve customer satisfaction. Aside from handling technical issues, I also focused on building rapport with clients while on the phone. This helped me hone my customer service skills, ensuring that customers felt supported and valued throughout the process. I guided customers through home network setups, improving their Wi-Fi performance and connectivity, which contributed to a 45?crease in customer callbacks. I consistently adhered to quality assurance standards, maintaining a 95?curacy rate in resolving technical issues. Additionally, I managed escalations to higher-level support teams, reducing the time required to resolve more complex problems.

I worked as a Executive Assistant to the Director for an International non-profit organization for 6+ years. During that time, I was responsible for coordinating executive meetings,calendar managemen, travel plans, and appointments, ensuring everything ran smoothly and on time. I also managed all incoming and outgoing correspondence, including emails and phone calls, and prepared important documents such as reports and presentations for internal and external meetings. Additionally, I built strong relationships with partner agencies, which helped facilitate projects and collaboration. My focus on organization, communication, and relationship management played a key role in supporting the executive team during my time there.