Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $5.60/hour ($985.60/month)

Bachelors degree

Last Active

March 24th, 2025 (12 days ago)

Member Since

July 15th, 2023

Profile Description

A dedicated and experienced Customer Service Specialist with 8 years of expertise in customer retention. Demonstrates a strong ability to understand customer needs, address concerns, and foster long-term loyalty. Skilled in developing and implementing retention strategies that improve customer satisfaction and reduce churn rates.

 Key Skills:
- Customer Retention: Proven ability to create and execute retention strategies that enhance customer loyalty and satisfaction.
- Communication: Exceptional verbal and written communication skills, ensuring clear and effective interactions with customers.
- Analytical Skills: Strong analytical skills to assess customer data and trends, identify retention opportunities, and measure success.
- Problem-Solving: Adept at resolving complex customer issues promptly and effectively.
- Relationship Building: Expertise in building and maintaining strong customer relationships.

Professional Experience:
 NEMT Dispatcher - Retention | Medievance Outsourcing
JuneUpgrade to see actual info
 - Scheduling and dispatching drivers for non-emergency medical transportation, managed trip updates, and resolve issues to ensure timely service. I maintain communication with clients and drivers while ensuring compliance with health and safety regulations.

Customer Service Specialist - Retention | Quantrics Ent
JuneUpgrade to see actual info
 - I deliver exceptional support by addressing inquiries, resolving issues, and ensuring a positive customer experience through inbound and outbound calls, and email and chat support. I communicate product information, managed accounts, and handled complaints, focusing on customer satisfaction and loyalty.

Customer Service Specialist - Inbound | Sitel Philippines
JuneUpgrade to see actual info
 - As a Customer Service Representative, I handled both inbound and outbound calls, providing support through chat and email. I addressed customer inquiries, resolved issues, and ensured satisfaction while effectively communicating product information. My proactive approach to customer interactions fostered strong relationships and improved overall service quality.

Education:
Bachelor of Arts in Politacal Science | University of Negross OUpgrade to see actual info Recoletos
1992