Customer Service Champ, Virtual Assistant, Data Entry, Admin Assistant,

Hi! With extensive experience as a Virtual Assistant Team Lead, I have developed a strong foundation in property management operations. I was responsible for dispatching and reassigning work orders, monitoring SLAs, and ensuring prompt vendor and resident communications. My role required proactive scheduling oversight, managing SLA breaches, and taking decisive action when vendors or residents did not respond within set timeframes. Additionally, I supported team members by providing live call and ticket assistance, conducting training sessions, and maintaining up-to-date process knowledge. I also oversaw task queue management to ensure all assignments were completed daily and handled escalated cases with efficiency. My leadership extended to monitoring team performance, facilitating regular meetings, and driving process improvements through effective collaboration with management. These experiences have sharpened my organizational, problem-solving, and communication skills, making me adept at handling high-pressure environments and ensuring operational excellence. I am confident that my background in managing tasks, resolving issues, and leading teams aligns well with the requirements for the Property Management Assistant role. I look forward to the opportunity to work together!