Credit Collections Expert | Payment Solutions Specialist

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Associates degree

Last Active

November 22nd, 2024 (3 days ago)

Member Since

July 13th, 2023

Profile Description

9+ Years in Financial Services & Customer Support
Multi-Account Expertise: Banking, Travel, Collections
Consistent Top Performer & Adaptable Team Player
Here's how I can help you scale...

CORE COMPETENCY:

Credit Card Collections
Payment Plan Negotiations
Customer Service Excellence
Banking & Wealth Management Operations
Fraud & Dispute Handling
Securities Operations Support
Travel Industry Account Management
Cross-Departmental Support & Training

FINANCIAL SERVICES & COLLECTIONS

Extensive experience in handling various financial accounts, from credit card collections to closed account resolutions. Skilled in assessing customer situations and offering appropriate payment solutions.
Credit Card Collections
Closed Account Resolutions
Payment Plan Negotiations

CUSTOMER SERVICE EXCELLENCE

Proven track record in providing top-notch customer service across multiple industries. Ability to handle both inbound and outbound calls, as well as email communications.
Inbound/Outbound Call HandlingEmail Support
Complaint Resolution & Escalation Management

BANKING & WEALTH MANAGEMENT OPERATIONS

In-depth knowledge of banking operations, including fraud and dispute handling, credit bureau disputes, and securities operations.
Securities Operations Service
Credit Bureau Dispute Resolution
Fraud and Dispute Handling

TRAVEL INDUSTRY SUPPORT

Experience in travel account management, serving as a liaison between guests and hotel owners. Proficient in handling reservation changes, cancellations, and upgrades.
Reservation Management
Guest-Hotel Mediation
Complaint Handling & Resolution

ADAPTABILITY & CROSS-TRAINING

Demonstrated ability to quickly adapt to new roles and responsibilities. Experience in cross-training and supporting various departments during critical times.
Rapid Skill Acquisition
Cross-Departmental Support
Training & Mentoring New TeaUpgrade to see actual infombers

TOOLS & SYSTEMS I'VE WORKED WITH:

Manual Dialing Systems
Blended Call Systems
Banking Software
CRM SystemsEmail Management Tools
Payment Processing Systems
Fraud Detection Tools
Dispute Resolution Platforms
Securities Operations Software