Administrative & Virtual Operations Specialist | Executive Support, Customer Ser

Experienced in handling administrative operations, client coordination, and executive support. Managed schedules, processed real estate transactions, facilitated communication, and optimized workflows for efficiency. Proficient in Microsoft Suite, Google Suite, and CRM systems to streamline business operations. This role provided me with valuable insight into management perspectives, enhancing my ability to anticipate challenges and implement effective solutions.

Experienced in accurate and efficient data entry, ensuring proper documentation and organization of critical information. Managed large datasets, processed transactions, and maintained records with high attention to detail. Proficient in Microsoft Suite, Google Suite, and CRM systems to streamline data handling. This role strengthened my ability to work with precision and reinforced the importance of data accuracy in business operations.

Experienced in fraud detection and dispute analysis within a financial services environment. Reviewed and investigated suspicious transactions, assessed risk factors, and ensured compliance with security protocols. Through this role, I developed a strong sense of empathy for customers affected by fraud, understanding their concerns and providing clear, reassuring support while working to resolve their cases. Gained valuable insights into fraud patterns, financial risk management, and compliance regulations.

Experienced in designing and maintaining websites using WordPress, enhancing both functionality and user experience. Developed and managed websites for businesses, gaining firsthand knowledge of how digital presence drives success. This role unlocked my creative side, allowing me to blend technical skills with design to build visually appealing and efficient websites. It also made me appreciate how websites serve as powerful tools for both businesses and customers, improving accessibility, engagement, and brand identity.