Social Media Manager | Customer Service Representative

I have experience managing personal social media accounts for my own businesses, where I focused on increasing engagement, building a loyal audience, and driving sales. My responsibilities included content creation, scheduling posts, and running campaigns across platforms like Facebook and Instagram. I also analyzed performance metrics to improve strategies and boost visibility, ensuring that the brand’s voice remained consistent and impactful.

I bring 3 years of hands-on experience in customer service, managing inbound and outbound calls, chats, emails, and telesales. Throughout my career, I've successfully handled customer inquiries, resolved issues, and provided personalized support, ensuring customer satisfaction. My focus has always been on creating positive customer experiences and building long-term trust.

I have 1 year and 8 months of experience in technical support with Comcast, where I assisted customers with troubleshooting issues related to their services. I handled a wide range of technical problems, from connectivity issues to equipment setup, ensuring quick and effective resolutions. I’m skilled in guiding customers through complex technical steps in an easy-to-understand way, always prioritizing customer satisfaction and timely solutions.