CUSTOMER SERVICE SPECIALIST / VIRTUAL ASSISTANT

Experience and dedicated with 3 + years career in business process outsourcing handling phone calls, live chats and email to resolve any customers issues 1. Handling and resolving customer complaints regarding product sales to customer service problems. 2. Providing customers with the organizations service and product information. Responsibilities: > Answering phones from customers professionally and responding to customer inquiries and complaints. > Handling and resolving customer complaints regarding product sales to customer service problems. > Providing customers with the organization’s service and product information. > Processing forms, orders, and applications requested by the customers. > Identifying, escalating priority issues and reporting to the high-level management. > Routing inbound calls to the appropriate resources. > Recording details of comments, inquiries, complaints, and actions taken.

Time Keeper > Gathering and compiling time sheet data from employees across departments Calculate time worked and units produced by piecework or bonus work employees using calculator or computer and be designed. Time checker or Work Checker Employee Relation Counsels employees regarding work, family, or personal problems Prepares newsletter and other people to communicate information about employee concerns and comments and organizational actions taken Visa Processing > Responsible for the processing of visa of expats foreigners like Chinese and Taiwanese supervisor > Responsible in accompanyingour Chinese and Taiwanese supervisors when they need to have interview at immigration office Recruitment > 201 Completion of Requirements for Applicants who passed the interview. > Responsible for making the Employment Contract of new employees and Filling of Contract in the 201 files. > Interview more than 100 applicants