Ken

Customer Service Representative | Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

High school diploma

Last Active

January 1st, 2025 (3 days ago)

Member Since

June 19th, 2023

Profile Description

I'm Upgrade to see actual info G Upgrade to see actual info B. Upgrade to see actual info, a dedicated and experienced customer service representative. With 21 months of experience in the field, I have developed a deep understanding of customer needs and the ability to provide exceptional support. My goal is to ensure customer satisfaction by actively listening to their concerns, empathizing with their situations, and delivering timely solutions. I am proficient in effectively communicating complex information in a clear and concise manner, both verbally and in writing. I possess strong problem-solving skills and thrive in fast-paced environments. I am adept at managing multiple inquiries simultaneously while maintaining attention to detail and accuracy. I am also proficient in utilizing various customer service tools and systems to streamline processes and enhance efficiency. My approach is to always maintain a positive and professional demeanor, even in challenging situations. I genuinely enjoy interacting with customers, building rapport, and finding ways to exceed their expectations.
I am confident that my passion for delivering excellent customer service, combined with my strong communication skills and ability to adapt to different customer personalities, make me an ideal fit for any customer service role. I look forward to utilizing my skills to contribute to the success of your organization and provide outstanding support to your valued customers.

Top Skills

Office and Administration » Data Entry

Experience: 1 - 2 years

Transferred data accurately and efficiently between systems; created and maintained company records using software to review and monitor data; practiced data integrity to adhere to security policies and guidelines; utilized expertise in Microsoft Office packages to build databases, draft documents, and create presentations; and demonstrated outstanding organization and time-management skills to prioritize and meet deadlines.

Customer Support » Phone Support » English Speaking

Experience: 6 months - 1 year

Proficient in English communication, I possess strong verbal and written skills that enable effective and clear expression of ideas. With a solid grasp of grammar, vocabulary, and idiomatic usage, I can convey information accurately and concisely. I am adept at adapting my communication style to suit different audiences and contexts, ensuring effective and engaging interactions. Whether it's speaking confidently, writing persuasively, or actively listening, I strive to communicate with clarity and professionalism.

Customer Support » Customer Service

Experience: 6 months - 1 year

Increased customer satisfaction by providing friendly, helpful, and informative customer service; applied correct hold and transfer procedures to maintain target call times;