General Virtual Assistant|Customer Service|E-Commerce

Customer Service Representative | Alorica | • Amazon || • Frontliner of voice customer service for Amazon US. • Order taking, order modification, order cancellation, and order tracking. • Shipping a replacement for a damaged item, missing item, lost order, or order not received. • Account and order information updates and providing product information, specifications, and availability. • Process refunds and provide coupons and credits to the customers' accounts. Tiktok Shop - Customer Support Supervisor || Our four shops are available in PH, TH, MY, and VN. Directly communicates with Chinese clients about shop management, such as response rate, satisfaction rate, sales and support strategies, and facilitating weekly meetings. Supports and guides chat agents to effectively handle specific customer concerns whether it's about presale, cancellation, before and after shipping, aftersales, and troubleshooting. Managing good/negative reviews, replacements, returns & refunds, and logistics with TT.

Tiktok Shop - Customer Support Supervisor || Our four shops are available in PH, TH, MY, and VN. Directly communicates with Chinese clients about shop management, such as response rate, satisfaction rate, sales and support strategies, and facilitating weekly meetings. Supports and guides chat agents to effectively handle specific customer concerns whether it's about presale, cancellation, before and after shipping, aftersales, and troubleshooting. Managing good/negative reviews, replacements, returns & refunds, and logistics with TT.

Customer Experience Associate | • Lyft • Instacart • OrbyTV | Nonvoice CEA agent for Lyft US, handled chat and email for riders and drivers from October 2018 to March 2020. • Locating and route checking for riders and drivers • Removing, refunding, and applying cancellation fees, late fees, and damage fees • Providing or adding coupons on rider and driver's accounts • Online account management, login issues, and password reset Handled Instacart for chat/email as well from March to July 2020. Then I was internally hired from Lyft US to Orby TV Satellite Service, a US-based for voice, from July 2020 to April 2021 and I was lucky to be a part of Wave-1 • Order processing, payment/refund, add coupon/credit • Set up/modify install and tech appointment and tech follow up • Account creation and information modification • Adding, activating, and removing boxes on the account • Online account management, login issues, and password reset • Technical concerns, doing basic troubleshooting steps, and sending authorization signals

Senior Customer Care Specialist – Vivid Seats CS Level-3 | WFH August 2021 - August 2022 Assisting the customers with troubleshooting in gaining access to their tickets from the specific website that handles the event tickets. Submitting recall and resend requests. Order information updates such as name, email address, phone number, and shipping address. Submitting refunds and credits requests for canceled, rescheduled, and postponed events.