Customer Service Representative / Virtual Assistant

Handling several accounts like Telco, Healthcare, Financial. Doing outbound calls (called calling).

I have experience in various customer service roles, including handling inquiries, resolving issues, and providing customer support through multiple channels such as phone, email, and chat. In these roles, I've developed strong communication skills, empathy, problem-solving abilities, and the ability to remain calm and professional in challenging situations. I've also been trained in product knowledge to assist customers with their questions and concerns effectively.

Certainly! Here’s how you might describe your experience as an Appointment Setter for a real estate role: As an Appointment Setter in the real estate industry, I have been responsible for proactively reaching out to prospective clients to schedule appointments with our team of real estate agents. My primary focus has been on generating leads through outbound calls, utilizing provided scripts and leads to effectively communicate our services and schedule appointments. I have successfully qualified leads based on their interest and needs, ensuring that appointments set are high-quality and align with our agents' expertise. In this role, I have developed strong communication skills, both verbal and written, allowing me to engage with clients in a friendly and professional manner. I am proficient in managing client information and scheduling details accurately within our CRM system, ensuring all interactions are logged and followed up on efficiently. Additionally, I have collaborated closely with our real estate agents to optimize their schedules and maximize their productivity during appointments. My experience as an Appointment Setter has also sharpened my organizational abilities, as I manage multiple appointments and prioritize tasks effectively to meet client needs and expectations. I thrive in a fast-paced environment where attention to detail and proactive communication are crucial. Overall, I take pride in contributing to the success of our real estate team by facilitating seamless client interactions and helping to drive business growth through effective appointment setting strategies.

I attained extensive training for Virtual Assistant and do research from time to time to keep updated.