Data Entry/ Chat Support/ Admin Support/Cust Service

Proficient in using LS-CRM, CRM Salesforce.

One of my key professional strengths is my ability to manage effective onboarding. I prioritize clear communication, empathy, and structured guidance to ensure new employees feel welcomed and supported from day one. By actively listening to their needs and providing continuous feedback, I help them integrate seamlessly into the company culture. Additionally, I foster mentoring relationships to encourage growth and long-term success, ensuring that new hires are aligned with company values and positioned for success in their roles.

Product Knowledge: Acquiring in-depth knowledge of the telecommunications company's products and services, such as mobile phone plans, internet packages, landline services, data plans, and value-added services. Customer Acquisition: Actively prospecting and identifying potential customers through various channels, including cold calling, lead generation, and referrals. Consultative Selling: Engaging with prospective customers to understand their needs, requirements, and pain points, and then recommending appropriate telecom solutions that best fit their individual or business needs. Sales Presentations: Conducting product demonstrations and presentations to showcase the features, benefits, and advantages of the telco products and services. Negotiation and Closing Deals: Negotiating the terms of contracts, pricing, and packages to reach mutually beneficial agreements with customers. Closing sales effectively and efficiently. Upselling and Cross-selling: Identifying opportunities to upsell additional services or products to existing customers, increasing the overall value of their telecommunications packages.

I Inquiries Handling: Responding to customer queries, whether they are related to products, services, policies, or general information. Order Processing: Assisting customers with placing orders, processing payments, and tracking shipments. Issue Resolution: Identifying and resolving customer problems, complaints, or technical issues promptly and efficiently. Product/Service Knowledge: Having a comprehensive understanding of the company's offerings to provide accurate information and recommendations to customers. Account Management: Helping customers with account setup, login issues, password resets, and account-related inquiries. Billing and Payments: Addressing billing inquiries, processing refunds, and handling payment-related concerns. Upselling and Cross-selling: Identifying opportunities to promote additional products or services that align with the customer's needs. Complaint Handling: Empathetically addressing customer complaints and striving to find fair resolutions. Communication Channels: Supporting customers through various communication channels, such as phone, email, live chat, or social media. Technical Assistance: Providing basic troubleshooting and guidance for customers experiencing technical difficulties with products or services. Customer Education: Educating customers on product features, usage, and best practices to optimize their experience.

I Inquiries Handling: Responding to customer queries, whether they are related to products, services, policies, or general information. Order Processing: Assisting customers with placing orders, processing payments, and tracking shipments. Issue Resolution: Identifying and resolving customer problems, complaints, or technical issues promptly and efficiently. Product/Service Knowledge: Having a comprehensive understanding of the company's offerings to provide accurate information and recommendations to customers. Account Management: Helping customers with account setup, login issues, password resets, and account-related inquiries. Billing and Payments: Addressing billing inquiries, processing refunds, and handling payment-related concerns. Upselling and Cross-selling: Identifying opportunities to promote additional products or services that align with the customer's needs. Complaint Handling: Empathetically addressing customer complaints and striving to find fair resolutions. Communication Channels: Supporting customers through various communication channels, such as phone, email, live chat, or social media. Technical Assistance: Providing basic troubleshooting and guidance for customers experiencing technical difficulties with products or services. Customer Education: Educating customers on product features, usage, and best practices to optimize their experience.

I possess strong communication and problem-solving skills, both of which are essential in effective leadership. I excel at breaking down complex information and presenting it in a clear, understandable way. Additionally, I am adaptable to various situations, ensuring that I can lead in diverse contexts while fostering a collaborative environment. I prioritize active listening to ensure that all team members feel heard and valued. Furthermore, I strive to be an inspiring motivator, offering consistent encouragement and guidance to drive progress and achieve shared goals.