Sheena

Virtual Assistant: E-commerce Operations & Shopify Expert

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

February 6th, 2025 (5 days ago)

Member Since

April 2nd, 2016

Profile Description

I am an organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes.

A focused and communicative individual possessing superb data entry, time management, and customer service skills.

Offering more than three years of experience providing quality support to clients.
I've done various tasks, including:
- Product research and entry
- Product Listing
- Copywriting
- Keyword research
- Order management
- Product fulfillment
- Shipment tracking
- Graphic Designing
- Content writing
- Copywriting (Blogs and Product Descriptions)
- FB management
- Social media posting
- Dispute management / Issue refunds accordingly

In addition, I am a customer service specialist who could professionally attend to different types of concerns.

I can do a myriad of customer service tasks such as taking inbound calls, doing outbound marketing calls, responding to comments on social media accounts, and responding to customers' emails and chat. I even handled returns and refunds.

I started from scratch and did not know a thing when I started my previous job; however, with some guidance and my passion for learning, I could master the process- this is the best trait I am always proud of. I will always be willing to learn and work in a team.

I aim to generate profit for your company!

Top Skills

E-Commerce » Shopify

Experience: 2 - 5 years

In my years in e-commerce operations, primarily on Shopify, I've been the backbone of quality support. From product research to dispute resolution, I've handled it all. I've collaborated cross-functionally, aligning strategies to drive our premium brand vision forward. With knowledge in funnel creation, I've contributed to enhancing customer experiences and maximizing sales opportunities.

Coaching » Training and Development

Experience: 1 - 2 years

As a Training Specialist, I craft comprehensive materials and lead engaging sessions to equip trainees with operational procedures and effective techniques. Through personalized coaching, I enhance their efficiency and effectiveness, while continuously evaluating programs to meet evolving needs.

Other Skills

Basic Information

Age: 31

Gender: Female

Website: Sign Up with Pro Account to View

Address: Santa Barbara, Pangasinan

Tests Taken: IQ
Score: 125: DISC
Dominance: 44%
Influence: 16%
Steadiness: 18%
Compliance: 22%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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