Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

High school diploma

Last Active

February 14th, 2025 (2 days ago)

Member Since

June 7th, 2023

Profile Description

I am a highly knowledgeable Customer Service Representative and Subject Matter Expert with 11 years of extensive experience in various business units in a Telecommunication company, including
Sales, Billing, and Technical Support .Throughout my career, I have acquired a deep understanding of the company's operations and processes.
One of my key strengths is my ability to obtain and analyze business data effectively. By leveraging this skill, I am able to identify areas of improvement and implement manageable actions that align with our established processes. This ensures compliance and enhances overall operational efficiency.
In addition to my analytical capabilities, I actively contribute to the creation of training materials and guidelines. This allows me to disseminate new or updated processes across the complaints team, ensuring consistent compliance throughout the organization.
My expertise also extends to risk management. I possess a basic understanding of the Fundamentals of Risk Management, which I have actively pursued as part of my individual skill enhancement. With a keen eye for identifying potential risk items, I am able to acknowledge them promptly and develop actionable items to address and mitigate these issues effectively.
Overall, my comprehensive knowledge on telecommunication company's different business units, combined with my analytical mindset, commitment to process compliance, and understanding of risk management, make me a valuable asset to any team or project. I am passionate about driving operational excellence and contributing to the overall success of the organization.