Customer Support| Video Editor | Social Media Manager

With experience at American Express and T-Mobile US, I excel in delivering exceptional customer service and resolving complex issues. At American Express, I served as a Customer Support and Fraud Analyst, ensuring client security and satisfaction. At T-Mobile, I provided top-tier support and was promoted to Team Leader, where I successfully managed and motivated teams to exceed performance targets.

As a Team Leader at T-Mobile US, I excelled in team management, creating and executing action plans, generating detailed team reports, and leading operations meetings. I handled escalated calls efficiently and focused on the skills development of my team members through regular coaching sessions. My leadership ensured high performance and exceptional customer service. Key Responsibilities: Team Management: Oversaw daily operations and performance of the customer support team. Action Plans: Developed and implemented strategic action plans to meet and exceed targets. Reporting: Generated comprehensive team performance reports to track progress and identify areas for improvement. Operations Meetings: Led regular meetings to discuss operational strategies and updates. Escalated Calls: Handled complex customer issues and escalated calls with professionalism. Skills Development: Conducted coaching sessions to enhance the skills and performance of team members.

As a Customer Success Manager and Renewal Associate at Salesforce, I specialize in cultivating and sustaining robust client relationships. I adeptly understand and anticipate clients' unique business needs, delivering tailored solutions to maximize their experience with Salesforce products. My proactive approach involves providing continuous support, swiftly addressing challenges, and ensuring client success. My dedication to client satisfaction and success makes me a vital asset in helping businesses achieve their goals through Salesforce.

With 3 years of hands-on experience managing my own YouTube and Facebook accounts, I have developed a strong proficiency in creating engaging content and growing online audiences. I handle all aspects of social media management, from shooting raw video and editing to publishing and analyzing performance metrics. My self-taught expertise in video editing and platform management has driven significant audience engagement and growth. Key Skills: Content Creation: Producing high-quality videos and posts tailored to audience preferences. Video Editing: Skilled in editing software to create polished and engaging videos. Platform Management: Managing all aspects of YouTube and Facebook accounts, including scheduling, posting, and community engagement. Analytics: Monitoring and analyzing performance metrics to optimize content and strategy. Audience Engagement: Building and maintaining a strong connection with the audience through interactive and relevant content.

Immersing myself in the art of video editing, I specialize in crafting immersive vlogs and compelling product reviews that resonate with audiences. Seamlessly blending authenticity with cinematic elements, my vlog-style editing brings moments to life, while my product reviews are polished for a professional presentation. Let your content stand out with a touch of creativity and storytelling finesse through my video editing skills.

I worked as an appointment setter for a startup company that sells solar panel system around Oregon.