I am an experienced customer service supervisor of a widely known telecommunication account based in the United States (T-Mobile). I have handled complex customer issues resolving them promptly while maintaining professional relationships with my customers. I also graduated as the top trainee expert and ranked as the 5th expert KPIs-wise among all call center agents in the company for the month of April. I also have an experienced as an appointment setter for more than a year with a record of consistently hitting the target sales and KPIs. More importantly, I am well-versed in English as I am a graduate of Bachelor of Arts in English that honed both my verbal and written communication skill. My program enabled me to become a critical, analytical and creative thinker.
Additionally, I was a consistent part of student government from high school to college to which we organized events- from budgeting, organizing, prepared resolution and run letters.
Experience: 2 - 5 years
• Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention and taking over calls when necessary. • Answering product-related questions from experts and providing guidance and feedback for proper and prompt resolution. • Manages overall team score and performance ensuring KPIs and metrics are met.
Experience: Less than 6 months
Experience: 2 - 5 years
I have enjoyed tutoring children about school activities. I also taught Senior High Students as an empowered student teacher and I was happy because they liked me and learn a lot from me.
Experience: 1 - 2 years
Prepared procurement plans for events, and run letters and resolutions. Keep track of students' record and minutes of meeting of the organization.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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