Customer Service, Technical Support & Property Management

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

High school diploma

Last Active

February 12th, 2025 (today)

Member Since

May 24th, 2023

Profile Description

With eight years of extensive experience in the BPO industry, specializing in customer service and technical support, I bring a proven track record of delivering exceptional service across multiple channels. My diverse background includes roles as a general support agent, technical care specialist, acting training specialist, and virtual assistant in property management.

KEY ROLES AND ACHIEVEMENTS

1. Customer Service and Technical Care Specialist
- Delivered top-notch customer service and technical support for an online retail platform.
- Assisted customers with navigation, purchasing inquiries, and comprehensive account support.
- Addressed and resolved issues related to fraudulent iUpgrade to see actual info and lost or stolen credit cards.
- Verified credit card transactions to ensure account security and integrity.
- Specialized support for Kindle, Fire TV, Amazon Alexa, Fire Tablet, and Prime Video, resolving a wide
range of technical inquiries and issues.
2. Acting Training Specialist
- Temporarily transitioned to the role from September 2022 to January 2023.
- Facilitated onboarding for new hires and provided ongoing training for tenured associates.
- Equipped associates with essential tools and product knowledge to enhance performance.
3. Virtual Assistant in Property Management
- Initially managed pre-stay, mid-stay and post-stay guest inquiries as a Guest Communicator.
- Transitioned to a Host Communicator in the third week, engaging directly with property owners.
- Handled listing modifications, calendar adjustments, fee negotiations, door code generation, invoice
inquiries, and payout issues.
- Excelled in managing tenant and property owner inquiries with professionalism and empathy.

My experience has honed my ability to build strong client relationships and my critical thinking skills, allowing me to proactively address and resolve issues. I am confident that my organizational skills, adaptability, and dedication to exceptional service will make a valuable contribution to any team.