Virtual Assistant|Customer Service|Cold Caller

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

November 25th, 2024 (today)

Member Since

May 19th, 2023

Profile Description

I have more than 10 years of combined experience in customer service, technical support, cold calling, appointment setting, lead generation, social media management, and handling emails (both voice and non-voice). I have honed my expertise in these areas. Additionally, I've acquired certificates in Virtual Assistant, Basic Social Media Management, and Graphic Design (Canva).
I'm an individual who adheres to corporate policies and procedures diligently. Taking on new responsibilities, even beyond my usual scope, drives me to thrive on challenging tasks. My strengths lie in collaborating effectively to achieve common goals, a willingness to step out of my comfort zone, and consistently exceeding expectations at work. I'm passionate about roles in customer service, cold calling, and virtual assistance, and I believe that my diverse skill set can contribute significantly and bring value to any business I join.

If you're looking for a dedicated Experienced Customer Service Representative who can: 

Deliver exceptional customer service
Drive customer satisfaction
Contribute to a dynamic team

WHAT I CAN BRING TO THE TABLE:

TECHNICAL SUPPORT/CUSTOMER SERVICE:
• Manage Large Amounts of Incoming Phone Calls
• Take the Extra Mile to Engage Customers
• Handle Customer Complaints
• Provide Appropriate Solutions
• Assessing Customer Needs to Achieve Satisfaction

CUSTOMER SUPPORT VA (E-COMMERCE):
• Respond to customer inquiries and resolve their issues via email
• Meet and exceed customer satisfaction goals and performance metrics
• Stay up to date with product knowledge
• Processing orders
• Collaborate with other departments, such as shipping and billing, to ensure timely     and accurate order fulfillment

APPOINTMENT SETTING :
• Cold calling prospect clients
• Qualify leads and set appointments for the sales team
• Maintain accurate records of calls and appointments in the CRM system
• Lead Generation
• Email Outreach
• Calendar Management
• Stay up-to-date with product and service knowledge

LEAD GENERATION SPECIALIST/COLD CALLER:
• Gather Qualified Leads
• Initiate Phone Calls
• Generate Sales Leads
• Lead Generation
• Email Marketing

BASIC SOCIAL MEDIA MANAGEMENT :
• Social Media Management Content Creation
• Caption Writing
• Hashtags Research
• Strategic Posting
• Photo Editing & Basic Video Editing using Canva
• Video editing using KineMaster
• Social Media User Engagement (Organic)

TOOLS
• Canva
• Kinemaster
• Pixabay
• Microsoft Teams
• Microsoft Outlook
• Apollo io
• Google Workspace
• Slack
• Zoom
• Skype
• Whatsapp
• Hootsuite
• Social Champ
• Pinterest
• Loom
• Trello
• Upgrade to see actual info
• SalesForce
• Ring Central
• Freshdesk
• Gorgias
• Zendesk
• Shopify

My Main Qualities and Abilities
• Highly Reliable
• Resourceful & Proactive
• Trustworthy & Honest
• Excellent Communicator
• Able to Multitask
• Able to work well under pressure
• Great with Follow-up

I can work without supervision and the quality of my work is never compromised. I am a quick learner, can work under pressure, and am highly motivated. I am open to learning new things and can work on flexible hours. I look forward to working with you and helping you in your task to improve your business. If there may be other tasks that I may need to help you with, I'll be more than happy to go through them and prepare myself.
The clock is Tickling...
If you think I'm a good fit,
Drop a personalized message and let me know...
No COST until you hire me.