Executive Virtual Assistant/LSA Optimization

Been part of customer service for more than 7 years. Most of it as part of the leadership team for the biggest Telecommunications company in Australia.

I have been honing my customer service skills throughout my entire career, from customer service to client success management. We're currently at 10 years+ of mastering the customer/client-centric approach

I have been an Assistant Manager for almost a year in one of the biggest healtcare providers (United States of America) as part of Revenue Cycle Management - Collections.

Data analytics was part of my role as a team leader for customer service, it was also vital in doing business development as an Inside Sales Account Manager and I have also been practicing it since I was dealing with Account Receivables and financial numbers on a day to day basis.

I was managing a group of individuals who were dealing with Accounts Receivable on a daily basis. We checked claims and invoices as part of our daily rhythm and we were making sure that they get paid in a timely manner.

Salesforce was where we were storing customer data for customer service purposes. This was where we made transactions, mainly around billing, allowances, etc.

Dynamics 365 was the main platform that we have used in storing customer or client data.

I was a part of the leadership team in the telecommunications industry for one of the biggest players in Australia. Playing a key role mainly in the customer service department. We were in charge of the front lines, managing a group of people servicing customers, doing demand analytics on a daily basis and discussing innovation plans as a part of our way forward.

I have been honing my customer service skills throughout my entire career, from customer service to client success management. We're currently at 10 years+ of mastering the customer/client-centric approach

I was coaching for the success of my agents for more than 7 years. Making sure that the focus of the conversation was the behavior and not the numbers. I am good with root cause analysis. I am an expert in coaching models such as SBII, GROW.

Excel was my go to tool when i needed an overview for data analysis for coaching, business reviews, client presentations, accounts receivable analytics, etc. I can do simple to semi-complex formulas such as sum, diff, vlookup, xlookup, if, and, concatenate, etc.