Executive Assistant | Customer Service Representative

I have handled customers from different works of life; facilitating their transactions, answering queries and concerns, and updating their details on the organization's database.

I have stepped up as branch manager during the absence of my branch head. I have managed different teams and branch operations successfully.

Along with my customer service skills was engaging customers with accidental insurance, cards, loads, and jewelry. I even went to different locations to promote the online platform of the company where customers can conduct their transactions using mobile phones. We also hit our target sales for 6 consecutive years through hard work and dedication.

I am equipped with skills in administration as I was trained to assist the CEO of an organization; managing her calendar by making her meeting schedule, facilitating meeting notes to designated teams, collaborating with different departments for projects, making business presentations, evaluating contents from other departments, and making improvements.

I used to work in a corporate industry where typing skills required to make data and reports according to guidelines.

In my previous job, I was the one who updated the customer's database, making sure that it aligned with the current status of the customer. I was also the one who compiled our branch reports both in our system and storage rooms and prepared them for the compliance period. Lastly, I was able to update and create an organization's database, making sure that the employee listed was updated to their current job description.