Customer Support Specialist | Digital Business Manager

- **Excellent Communication:** Proficient in articulating information clearly and effectively through verbal and written channels, fostering positive customer interactions. - **Problem Solving: ** Skilled in identifying issues quickly and implementing effective solutions to enhance customer satisfaction. - **Technical Proficiency:** Experienced with CRM software and various support ticketing systems, including Salesforce, Shopify and HubSpot. - Conflict Resolution:** Strong ability to de-escalate challenging situations and manage complaints professionally while maintaining a positive customer experience. - **Empathy and Patience: Demonstrated ability to understand customer needs and concerns, ensuring they feel heard and valued. - **Product Knowledge:** In-depth understanding of [specific products or services relevant to the company] to provide accurate assistance and recommendations. - **Time Management: ** Expertise in prioritizing tasks and managing workload efficiently to meet deadlines and maintain service levels. - **Team Collaboration:** Proven track record of collaborating effectively with cross-functional teams to enhance customer support processes and outcomes. - **Adaptability:** Quick to adjust to new systems, processes, and customer demands in a dynamic work environment. - **Multitasking:** Able to handle multiple inquiries simultaneously while maintaining attention to detail and delivering high-quality support.