Medical Virtual Assistant | Medical Biller

Provided exceptional customer service to patients, ensuring satisfaction with healthcare services and facilitating smooth communication between patients, providers, and medical staff. Also, answered inbound calls, emails, and in-person inquiries, addressing questions related to appointments, insurance verification, medical billing, and treatment plans. Assisted patients in navigating the healthcare system, including understanding insurance coverage, copayments, and available treatment options. Scheduled and confirmed patient appointments, ensuring timely reminders and follow-ups for visits, tests, and procedures.

Managed the end-to-end revenue cycle process, including patient intake, charge capture, coding, billing, and collections. Coordinated with clinical staff, coders, billers, and payers to ensure accurate and timely reimbursement for services rendered. Reviewed and ensured compliance with insurance policies, payer requirements, and regulatory guidelines, reducing claim denials and rejections.

Detail-oriented and highly organized Medical Coder with 2 years of experience in reviewing medical records, translating diagnoses, treatments, and procedures into accurate codes for billing, compliance, and insurance purposes. Proficient in ICD-10, CPT, and HCPCS coding systems, with a strong understanding of medical terminology, anatomy, and healthcare regulations. Adept at working in fast-paced environments while ensuring coding accuracy and adherence to payer requirements.

Proficient in Initiating medical authorization through fax, various portals and over the phone. Follow-ups with insurance for status and validating approved one.