I have completed several college units in Communication Arts and have over 15 years of extensive experience in customer service and administration, bringing a wealth of expertise to any organization.
I began my career in 2004 as a Billing and Collections Officer with the leading distributor of Nikon, Konica, and Kodak in the Philippines. In 2007, I made a strategic move into the Business Process Outsourcing industry as a Customer Service Associate, where I excelled at managing various accounts, including teleconferencing, life insurance, and home improvements.
By 2016, I earned my first role as a Lead Generation Specialist for an American advertising and printing company. Soon after, I accepted a dynamic position as Marketing and Resource Manager for an Australian corporate and events massage company, where I have continued to thrive for nearly 9 years.
The pandemic posed challenges to the massage industry, but I quickly adapted by securing clients on Upwork and taking on roles as an Admin Assistant. While some clients had to let me go due to budget constraints, I’m proud to have maintained a strong relationship with one of them that endures to this day.
I possess an exceptional command of the English language and am highly proficient in a wide range of tools and platforms, including Microsoft Office, Google Workspace, and communication channels such as Slack,
I bring a comprehensive skill set to the table, including staff management, coaching, monitoring, and quality assurance. I thrive in lead generation, research, administrative tasks,
I am highly motivated and consistently deliver results that exceed expectations. My strengths as a people-oriented professional make me organized, detail-oriented, dependable, and efficient.
I am eager to leverage my extensive knowledge and expertise to make a significant impact in the next organization I join. I am committed to growing alongside the company and driving its objectives forward. I look forward to contributing meaningfully and supporting our shared goals for business growth.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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