Customer Service | Appointment Setter |  Cold Caller

*Develop a deep understanding of our products/services to provide accurate and helpful information to customers. *Exhibit excellent written communication skills, ensuring clear and concise responses to customers. *Respond promptly and professionally to customer inquiries, concerns, and requests via email. *Provide accurate information and assistance to address customer needs. *Investigate and resolve customer issues or concerns efficiently and effectively. *Collaborate with other teams as necessary to ensure comprehensive issue resolution. *Strive to exceed customer expectations and contribute to a positive customer experience. *Gather feedback and escalate recurring issues to improve overall service quality.

*Interact with customers via phone, email, and live chat to provide assistance and address inquiries. *Ensure a positive and empathetic customer experience in all interactions. *Investigate and resolve customer issues promptly and professionally. *Collaborate with other teams to ensure comprehensive issue resolution. *Develop a deep understanding of our products/services to provide accurate and helpful information to customers. *Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in the customer support database. *Exhibit excellent communication skills, both verbal and written, to convey information clearly and professionally. *Strive to exceed customer expectations and contribute to a positive customer experience. *Gather feedback and escalate recurring issues to improve overall service quality.

*I contact leads who have expressed interest and determine their availability for discussions considering the underwriter's availability and the lead's preferences. *I maintain the lead's database and update remarks on each lead accordingly. *I do end of day report including the appointments scheduled, successful conversions, and any challenges faced.