ESL Teacher, Customer Service Representative, Supervisor

My experience includes both phone and in-person interactions, providing support to customers facing issues with the company's products and services. One key takeaway I’ve learned and consistently apply when handling customer complaints is the LEARN model, which stands for Listen, Empathize, Apologize, Respond, and Notify. This approach has proven invaluable in delivering timely and accurate information regarding customer concerns.

I have extensive experience providing phone support, where I assist customers with their inquiries and resolve issues related to the company's products and services. This role has honed my ability to communicate effectively and empathetically while ensuring customer satisfaction.

I have significant experience in English, both in professional settings and as an ESL teacher. This includes facilitating conversations, delivering lessons on pronunciation and grammar, and effectively communicating with diverse audiences.

I possess strong tutoring skills, having taught students in various subjects, particularly English. I focus on adapting my teaching methods to meet individual learning styles, fostering an engaging and supportive environment to enhance understanding and confidence.

I have developed strong email support skills, effectively managing customer inquiries and concerns through written communication. I excel in crafting clear, concise responses, ensuring timely resolutions while maintaining a professional and empathetic tone.

I have excellent email handling skills, adept at managing and responding to a high volume of inquiries efficiently. I prioritize clear and professional communication, ensuring timely responses and effective resolutions to customer issues.

It was an office-based experience in a NGO company. I developed strong personal assistant skills, including effective organization, time management, and multitasking. I excel at coordinating schedules, managing communications, and supporting executives to enhance productivity and streamline operations.