ESL Teacher, Customer Service Representative, Supervisor

Overview

Looking for part-time work (4 hours/day)

at $4.00/hour ($352.00/month)

Bachelors degree

Last Active

December 26th, 2024 (yesterday)

Member Since

April 13th, 2023

Profile Description

Hello! I'm Upgrade to see actual info R. Upgrade to see actual info Upgrade to see actual info, a bachelor's degree graduate with ten years of experience in both office-based and remoter roles. I have a strong background in the BPO industry, having worked as a customer service representative at Teleperformance, where I assisted customers with complaints related to flights, cruises, hotel bookings, and travel itineraries.
I also served as a front office associate at a five-star resort, eventually being promoted to supervisor, where I worked for nearly five years. My responsibilities included both front and back office tasks, such as compiling guest data using spreadsheets and our hotel's software, addressing guest concerns, and managing phone calls and emails.

During the COVID-19 pandemic, I transitioned to a home-based ESL teacher, holding TESOL, TEYL, and TEFL certificates. I developed course materials covering all aspects of the English language, focusing on pronunciation, vocabulary, and grammar for my primarily child and teenage students.

Throughout my career, I have demonstrated a strong eagerness to learn and grow, pursuing external training, job shadowing, and mentoring for professional development. I look forward to bringing this same dedication to your organization.

Top Skills

Customer Support

Experience: 2 - 5 years

My experience includes both phone and in-person interactions, providing support to customers facing issues with the company's products and services. One key takeaway I’ve learned and consistently apply when handling customer complaints is the LEARN model, which stands for Listen, Empathize, Apologize, Respond, and Notify. This approach has proven invaluable in delivering timely and accurate information regarding customer concerns.

Customer Support » Phone Support

Experience: 2 - 5 years

I have extensive experience providing phone support, where I assist customers with their inquiries and resolve issues related to the company's products and services. This role has honed my ability to communicate effectively and empathetically while ensuring customer satisfaction.

Customer Support » Phone Support » English Speaking

Experience: 2 - 5 years

I have significant experience in English, both in professional settings and as an ESL teacher. This includes facilitating conversations, delivering lessons on pronunciation and grammar, and effectively communicating with diverse audiences.

Coaching » Homeschool » Tutorial Teaching

Experience: 2 - 5 years

I possess strong tutoring skills, having taught students in various subjects, particularly English. I focus on adapting my teaching methods to meet individual learning styles, fostering an engaging and supportive environment to enhance understanding and confidence.

Other Skills

Customer Support » Email Support

Experience: 2 - 5 years

I have developed strong email support skills, effectively managing customer inquiries and concerns through written communication. I excel in crafting clear, concise responses, ensuring timely resolutions while maintaining a professional and empathetic tone.

Office and Administration » Email Handling

Experience: 2 - 5 years

I have excellent email handling skills, adept at managing and responding to a high volume of inquiries efficiently. I prioritize clear and professional communication, ensuring timely responses and effective resolutions to customer issues.

Office and Administration » Personal Assistant

Experience: 6 months - 1 year

It was an office-based experience in a NGO company. I developed strong personal assistant skills, including effective organization, time management, and multitasking. I excel at coordinating schedules, managing communications, and supporting executives to enhance productivity and streamline operations.