E-Commerce | Retention | Dispute Resolution | Admin Support

Overview

Looking for full-time work (8 hours/day)

at $5.42/hour ($953.92/month)

Bachelors degree

Last Active

March 24th, 2025 (7 days ago)

Member Since

April 13th, 2023

Profile Description

Proactive Customer Service & E-commerce Virtual Assistant almost 4 years of experience in email, chat, and phone support, order management, dispute resolution, and customer retention. 

Proven track record of:
- 90% Customer Satisfaction – Resolved thousands of customer inquiries, disputes, and escalations.
- 85% First-Contact Resolution – Quickly addressed concerns across multiple eCommerce platforms.
- 32% Retention Rate – Prevented cancellations and optimized customer lifetime value.
- 15% Revenue Growth – Boosted AOV (Average Order Value) and repeat purchases through upselling and strategic customer engagement.

Tech-savvy and highly adaptable to CRM, ticketing systems, and AI-powered support tools. Adept at building customer loyalty, streamlining operations, and enhancing user experience in fast-paced eCommerce businesses.

CORE SKILLS & EXPERTISE? 
- Customer Service & Retention (Email, Chat, Phone)
- Order Processing & Refund Handling
- Dispute & Chargeback Resolution
- CRM & E-commerce Tools (Shopify, Amazon Seller Central, Gorgias, Zendesk)
- Virtual Assistance & Admin Support
- Upselling & Revenue Growth Strategies
- Google Suite & Microsoft Office
- AI & Automation (ChatGPT, Productivity Bots)
 
WORK EXPERIENCE

E-Commerce Customer Service Specialist (Remote)

- Delivered 90% customer satisfaction by resolving returns, refunds, and order concerns within 6 hours.
- Mitigated chargebacks and disputes, increasing win rates and safeguarding revenue.
- Managed high-volume inquiries via email and chat, ensuring a seamless shopping experience.

eCommerce Customer Service Expert 
Overview: Boosted Average Order Value by 20% while maintaining 90% CSAT, managing refunds, disputes, and
multi-platform support. Achieved 100% productivity in email/chat, resolved returns, and secured revenue through
chargeback mitigation, driving 10 positive NPS ratings. 

Seasonal Technical Support Specialist 
Overview: Successfully resolved over 400+ technical issues per month with an 85% resolution rate, providing exceptional
virtual support to students, teachers, and parents for enrollment system inquiries. Proven ability to troubleshoot
efficiently, streamline processes, and enhance customer satisfaction. Adept at handling high-volume support requests in
fast-paced environments, ensuring seamless user experiences through clear communication and problem-solving. 

Business Retention Specialist 
Overview: Increased client retention by 32% monthly by optimizing Google listings, managing administrative tasks, and
enhancing online presence—reducing cancellations and improving customer loyalty. 

Senior Client Retention Strategist 
Overview: Prevented 32% of customer cancellations through proactive retention strategies, upselling, and personalized
solutions while resolving payment and security issues with an 85% resolution rate in 540 seconds per case, ensuring
seamless transactions, customer satisfaction, and long-term brand loyalty.

TOOLS & SOFTWARE EXPERTISE

- CRM & E-commerce Platforms: Shopify, Amazon Seller Central, Gorgias, Zendesk, Pipedrive, WooCommerce, Salesforce, Freshdesk, HubSpot.
- Communication & Productivity: Google Workspace, Microsoft Office, Calendly, Zoom, Upgrade to see actual info, Skype.
- Customer Support & AI Tools, Avaya, JIRA, Bitrix24m ChatGPT, Loop.
- Design & Content Creation:  Canva, CapCut, Adobe Acrobat

EDUCATION & CERTIFICATIONS

Bachelor of Science in Psychology: New Era University (2021 – 2024)

- Shopify eCommerce Masterclass – Udemy (2024)
- Virtual Assistant Certification – University of Virginia (2020)

AWARDS & RECOGNITION
- Excellence in Performance – Top Agent of the Year (2022)
- #1 Global Performer – VXI Global Holdings

WHY HIRE ME?

- Fast, Reliable & Detail-Oriented – I respond to customer concerns in real-time, ensuring high retention & satisfaction.
- Proactive Problem Solver – I anticipate customer needs and provide solutions that drive revenue growth. 
- Tech-Savvy & Adaptive – I thrive in eCommerce, AI automation, and CRM-based customer service environments. 
- Results-Driven – My track record proves my ability to increase retention, optimize operations, and boost sales.

Let’s take your business to the next level with exceptional customer service & virtual assistance!

Message me today – I’m ready to start immediately!