Customer Service Representative (email and voice)

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

February 19th, 2025 (2 days ago)

Member Since

February 20th, 2016

Profile Description

I have honed my English communication skills through five years of experience as a Customer Service Representative across two different BPOs. In my most recent role, I served as a Point of Contact (POC), where I provided support to my fellow CSRs by resolving issues during shifts, handling escalated supervisor calls, and guiding them on account-specific queries. This experience has helped me develop foundational leadership skills.Additionally, I worked as a part-time audio transcriber for a Scottish client, further diversifying my skill set. As a freelancer, I engaged in various short-term campaigns, taking on roles such as telemarketer, appointment setter, real estate agent, and lead generator.I also completed a comprehensive 12-course Virtual Assistant Training program, where I acquired new skills including email management, SEO tasks, video editing, blog writing, Photoshop, and proficiency in Google Workspace tools like Google Drive, Docs, and Sheets.I am eager to continue learning and expanding my skill set to support clients effectively. I am confident that my diverse experience and dedication will be valuable assets to your business.