Customer Service (voice, email, chat and back office)

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

High school diploma

Last Active

November 8th, 2024 (today)

Member Since

April 4th, 2023

Profile Description

I have accumulated four years of experience as a customer service representative, during which I have acquired a profound comprehension of delivering exceptional customer service. In my present position, I routinely engage with customers through chat, email, back office and voice channels, and actively contribute to the development of a retention strategy that aligns with our customer service objectives. I am confident in my ability to bring the same level of commitment and proficiency to your esteemed organization.
Furthermore, I have extensive experience managing various accounts, including Back Office for EIN LLC, where I serve as a validator for government document applications such as passports and birth certificates. I have also worked in CustCare for Sprint and T-mobile, both of which are telecommunications accounts, handling a wide range of technical, sales, and retention-related inquiries. My expertise also extends to catalog management, where I have excelled in order entry and customer service, assisting clients with their orders and addressing any concerns they may have with their packages. Additionally, I have a strong background in magazine subscriptions, providing customer service through both voice and email channels. Most recently, I have been responsible for retention efforts for 14 beauty brands, including Jlo Beauty and Kind Science, utilizing my skills in voice, chat, and email support to prevent customer cancellations.