Junior IT Support & Web Developer

I help clients by responding to their inquiries and fixing problems in real time through chat assistance. I swiftly assess their issues, offer concise fixes, and walk them through the troubleshooting process. Chat assistance is a useful technique for raising customer satisfaction because it enables me to assist numerous people at once and interact effectively. All in all, it enhances user experience and enables me to offer prompt assistance..

I store and manage data for a variety of applications using MySQL. I write queries to retrieve and modify data, make tables to arrange information, and employ user rights to secure data.

I efficiently create software applications using Visual Studio. I use IntelliSense to aid in my coding and develop code in languages like C#. Errors are easy to discover and repair thanks to the debugging tools. In addition, I use version control to interact with my team and add extensions to my workspace. All things considered, Visual Studio improves productivity and simplifies my development process.

I create eye-catching presentations and visuals using Canva. To save time, I start with templates and add my own text and photos to make them uniquely mine. Making flyers, infographics, and social media posts is simple with the drag-and-drop interface. All things considered, Canva makes it simple and quick for me to create expert graphics.

I provided exceptional support to customers through various channels, including phone, email, and chat. I resolved inquiries and complaints efficiently, maintaining a customer satisfaction rating of over 95%. I actively listened to customer concerns and collaborated with team members to improve service processes. My efforts in training new staff on best practices contributed to a more cohesive team and enhanced overall customer experience.

I efficiently organize and analyze data using Microsoft Excel. I build charts to show patterns, utilize formulas to compute totals, and make spreadsheets to keep track of spending.

I make captivating presentations for a variety of tasks using Microsoft PowerPoint. I create slides that effectively communicate information by combining text, pictures, and charts. While animations and transitions hold the audience's interest, the templates assist me keep a polished appearance. All things considered, PowerPoint facilitates my ability to communicate concepts clearly and concisely.

I generate and edit documents for a variety of uses using Microsoft Word. I use formatting tools to make my writing clear and businesslike when I write essays, letters, and reports. I work more productively because to features like templates and spell check. All things considered, Word is my preferred tool for creating well-written content.