Multiskilled Virtual Assistant | Data Entry |SMM

I use Salesforce CRM to track and manage customer interactions, ensuring timely and personalized responses to resolve issues and build strong relationships with our valued customers.

Provided exceptional customer service, ensuring that customers receive accurate and timely information, while also promoting trust and confidence in the organization's ability to manage its administrative data.

I use Oracle to streamline my daily tasks, creating accurate quotes and invoices, processing orders, tracking customer information, managing inventory, and generating reports to provide exceptional customer support and improve customer satisfaction.

I utilize Social Media Management tools to efficiently respond to customer inquiries, resolve issues, and provide timely updates on product information, all while maintaining a positive online presence and reputation for our brand.

Troubleshoot and resolve technical problems related to products, services, or software, ensuring that customers receive prompt and accurate assistance.

I bring websites to life with Wix, crafting unique and engaging online experiences that wow my clients and help them achieve their online goals.

I utilize Microsoft 365's office and administration tools to streamline communication, manage customer requests, and collaborate with colleagues to resolve technical issues efficiently.

I use Trello to streamline my workflow, prioritize tasks, and ensure seamless communication allowing me to stay organized and focused with tasks efficiently.

I'm passionate about video editing, and I've had the opportunity to use my skills on various projects even while I was still in school. As a matter of fact, I was often the go-to video editor for school projects.

I use Sprinklr platform to connect with customers, respond to their concerns, and deliver personalized support across social media channels, ensuring they feel heard, valued, and empowered to continue being loyal fans of our brand.

With WordPress, I can easily build and customize our website to effectively communicate with our customers, share information, and provide a seamless online experience.

I have strong communication skills, attention to detail, and the ability to work independently.

Canva's user-friendly interface and vast library of templates, fonts, and design elements allow me to quickly and easily create professional-looking materials that are tailored to our brand's aesthetic.

I rely heavily on Google Workspace (formerly G Suite) to manage my workload efficiently and provide exceptional customer support.

With Genesys Cloud, I can manage multiple customer interactions simultaneously, prioritize tasks, and access a vast knowledge base of solutions to quickly resolve common issues.