Administrative Assistant | Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $5.60/hour ($985.60/month)

Associates degree

Last Active

December 12th, 2024 (9 days ago)

Member Since

March 14th, 2023

Profile Description

Self-motivation and concentration
Communication (best expressed in writing)
Writing and typing
Detail Orientation
Reliability
Creativity

Email Management
Time Management
Organization

Top Skills

Customer Support » Customer Service

Experience: 2 - 5 years

I have extensive experience as a Customer Service Representative, specializing in both general customer support and technical expertise. My roles have involved managing incoming calls to address a wide range of inquiries, from billing and product issues to order tracking and warranty claims. I excel in resolving customer complaints promptly, ensuring satisfaction and retention. Additionally, I possess strong upselling skills, effectively promoting additional products and services. I am adept at identifying and escalating complex issues for resolution while maintaining detailed records and providing accurate information to customers. My technical expertise includes troubleshooting hardware and software problems, resolving network issues, and providing timely feedback to clients for successful issue resolution.