Self-motivation and concentration
Communication (best expressed in writing)
Writing and typing
Detail Orientation
Reliability
Creativity
Email
Time Management
Organization
Experience: 2 - 5 years
I have extensive experience as a Customer Service Representative, specializing in both general customer support and technical expertise. My roles have involved managing incoming calls to address a wide range of inquiries, from billing and product issues to order tracking and warranty claims. I excel in resolving customer complaints promptly, ensuring satisfaction and retention. Additionally, I possess strong upselling skills, effectively promoting additional products and services. I am adept at identifying and escalating complex issues for resolution while maintaining detailed records and providing accurate information to customers. My technical expertise includes troubleshooting hardware and software problems, resolving network issues, and providing timely feedback to clients for successful issue resolution.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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