Carlo

Virtual Assistant | Customer Support

80 ID PROOF
Verified
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mark as hired

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

High school diploma

Last Active

March 23rd, 2025 (3 days ago)

Member Since

March 8th, 2023

Profile Description

I've been working with customers and members in a fast-paced environment for the past two years. In my first job, I was a Billing Specialist for Comcast at VXI. I handled huge volume of calls daily mostly concerning about disputes and increases. Here, I also made sure that I hit my monthly sales target by upselling additional key products and services.
My second job is what you call a Club Owner Universal Agent or a Travel Agent for Capital Vacations at Cloudstaff. Here, I handled thousands of member and guest accounts thru calls and email. I'm responsible for account activities such as Dues Transactions, Reservations, and Troubleshooting. I made sure that we add more value as we keep their excitement by offering purchase of Vacation Packages.
Working in a fast-paced environment have forged my knowledge and skill. I worked using plenty of CRM's to keep accounts up to date. I became detail oriented, problem solver, critical thinker, organized, and many more. By handling a huge variety of concerns, I mastered all types of callers. I make sure that I create an impact to those I work for by delivering positive outcomes.

Top Skills

Experience: 2 - 5 years

I've been using Canva to create different types of Designs such as, infographics, booklets, resume, and other projects. I am able to maximize basic resources available in the platform to create something that is next level.

Experience: 2 - 5 years

I am adept in using the tools in the Google Suite ecosystem.

Other Skills

Experience: 1 - 2 years

Experience: 1 - 2 years

As a Customer Service Representative for 2 years. I have dealt with a wide variety of concerns daily. This experience allowed me to quickly process problems and provide mutually beneficial solutions.

Experience: 2 - 5 years

Experience: 2 - 5 years

Experience: 2 - 5 years

Experience: 2 - 5 years

Experience: 2 - 5 years

Experience: 2 - 5 years

Experience: 1 - 2 years

Experience: 1 - 2 years

I worked in a fast-paced environment as a Customer Service Representative for 2 years. Active listening is key part of my role to better understand every concern I am receiving.

Experience: 1 - 2 years

Basic Information

Age
23
Gender
Male
Website
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Address
Concepcion, Tarlac
Tests Taken
IQ
Score:  118
DISC
Dominance: 51
Influence: 7
Steadiness: 13
Compliance: 29
English
C2(Advanced/Mastery)
Government ID
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