Previous experience in a customer support role, track record of over-achieving quota. Strong phone and verbal communication skills along with active listening. Familiarity with CRM systems and practices. Customer focus and adaptability to different personality types. Ability to multi-task, set priorities and manage time effectively. College degree, Managing large amounts of inbound and outbound calls in a timely manner. Following call center “scripts” when handling different topics. Identifying customers’ needs, clarify information, research every issue and providing solutions. I handled inbound, outbound, sales, appointment setting, lead generation, b2b/b2c and medical records retrieval for law offices. Currently working as a Real Estate executive.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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