Medical VA | General VA | Customer and Tech Support

Overview

Looking for full-time work (8 hours/day)

at $6.50/hour ($1,144.00/month)

Bachelors degree

Last Active

November 13th, 2024 (yesterday)

Member Since

March 8th, 2023

Profile Description

6 Years of Experience as a Customer Care Specialist
- Provided exceptional customer service for international accounts, building strong client relationships, resolving complex issues efficiently.

Omni Channel Specialist
- Highly comfortable and proficient across various platforms, including phone, email, and chat. 

Experienced Ecommerce Virtual Assistant
- Handled client’s Shopify store, including product listing, inventory management, order fulfillment, order cancellations, refunds, and supplier communications. Managed customer service across phone, email, and chat channels, ensuring timely responses and issue resolution.

- Also worked on Amazon UK, handling order inquiries, processing refunds/returns, order cancellations, and maintaining effective customer communication.

Sales Background
- Reached out to customers with abandoned checkouts and converted them into sales.

Experience Medical VA
- Medical Receptionist
- Data Entry Specialist
- Medical Scribe
- Medication Reconciliation
- Insurance verification

Health Insurance Customer Care Associate
- Plan explanation
- Plan stages
- Deductible
- Copay
- Premium
- Medication refill
- Prescription request
- Prior authorization request
- Formulary review
- Coverage determinations
- Tiered pricing explanation
- Network pharmacy identification
- Claim issue resolution

Tools
- Shopify
- Salesforce
- Aprima CGM
- UNIX
- MS Teams
- MS Outlook
- RingCentral
- Dialpad
- Slack
- Upgrade to see actual info
- Gsuite
- Spreadsheet
- DeepL