Medical VA | General VA | Customer & Tech Support

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

March 19th, 2025 (6 days ago)

Member Since

March 8th, 2023

Profile Description

6+ Years of Experience in Customer Service & Support
- Provided exceptional customer service for international accounts, building strong client relationships and efficiently resolving complex issues.

Omni-Channel Specialist
- Highly comfortable and proficient across various platforms, including phone, email, and chat. 

E-commerce Virtual Assistant
- Managed Shopify stores, including product listing, inventory management, order fulfillment, order cancellations, refunds, and supplier communications.

-Provided customer service across phone, email, and chat, ensuring timely responses and issue resolution.

- Experienced in handling Amazon UK order inquiries, refunds/returns, cancellations, and customer communication.

Sales Background
- Reached out to customers with abandoned checkouts and converted them into sales.

Medical VA
- Medical Receptionist
- Data Entry Specialist
- Medical Scribe
- Medication Reconciliation
- Insurance verification

Health Insurance Customer Care Associate
- Plan explanation
- Plan stages
- Deductible
- Copay
- Premium
- Medication refill
- Prescription request
- Prior authorization request
- Formulary review
- Coverage determinations
- Tiered pricing explanation
- Network pharmacy identification
- Claim issue resolution

Tools
- Shopify
- Salesforce
- Aprima CGM
- UNIX
- MS Teams
- MS Outlook
- RingCentral
- Dialpad
- Slack
- Upgrade to see actual info
- G Suite
- Spreadsheet
- DeepL