Jone

Data Entry/Data Analysis/Admin/CSR/Web Specialist/Chat&Email

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Overview

Looking for full-time work (9 hours/day)

at $6.00/hour ($1,188.00/month)

Bachelors degree

Last Active

February 9th, 2025 (yesterday)

Member Since

March 2nd, 2023

Profile Description

Expert in Web Specialization | Data Entry | Data Analysis | Customer Service | Administrative Support | Bookkeeping | Chat & Email Support

A dedicated professional with nearly 4 years of expertise across Data entry, Web Specialist, Administrative Support, Customer service, and Fixed asset management. Certified in General Virtual Assistant, QuickBooks PRO Advisor, Xero Advisor Certified, and Creative Web Design.

Core Competencies:

Data Entry | Web Development | Financial Analysis | Lead Generation | Administrative Assistance | Property Management | Customer Service | Credit Card Support | Billing & Collections | Fixed Asset Management | Asset Tracking | Bookkeeping | Data Analysis | Chat & Email Support

Professional Experience:

Web Data Entry Specialist / Web Development:

• Refined product images and content to align with website standards, ensuring a visually cohesive and professional appearance.

• Created SEO-friendly product descriptions and systematically categorized items to enhance search visibility and improve site navigation.

• Designed email templates, newsletters, and web pages using HTML, CSS, Canva, and Photoshop to boost customer engagement and user experience.

• Performed industry research to uphold data accuracy and improve product presentation strategies.

Data Entry Task:

• Managed and recorded data, including item names, descriptions, prices, stock levels, and manufacturers.

• Transferred and inputted information from various sources into the spreadsheet with precision and consistency.

• Formatted and categorized data to improve organization and accessibility.
• Identified and corrected errors to maintain data accuracy and reliability.

• Conducted quality checks to ensure all entries meet required standards.

• Utilized advanced Excel functions, including VLOOKUP, Pivot Tables, and logical formulas, to streamline data analysis and organization efficiently.

Data Entry Specialist:

• Analyzed and classified financial documents for major clients such as JP Morgan and Morgan Stanley.

• Utilized Columbia tools for text editing, AI-generated audio content, and PDF modifications for organizations like Harvard and the US Air Force.

• Conducted lead generation and outreach via HubSpot, Upgrade to see actual info, and Outlook, identifying and engaging potential prospects.

Administrative Assistant (Billing & Collection):

• Delivered prompt and effective customer service, addressing resident inquiries and resolving concerns efficiently.

• Handled unit turnovers, provided clear explanations of fees, enforced policies, and maintained accurate resident records.

• Coordinated facility maintenance, scheduled necessary repairs, and ensured adherence to safety regulations.

• Processed payments and prepared billing statements using Acumatica and Microsoft Office for accurate financial tracking.

• Managed tenant email support, assisting with unit-related concerns, billing inquiries, and other relevant issues.

Customer Service Representative:

• Provided expert phone support, assisting customers with credit card inquiries, including balances, transactions, and rewards.

• Facilitated bill payments, card applications, and replacements, while troubleshooting issues on online banking platforms.

• Identified and resolved billing discrepancies, unauthorized transactions, and account concerns to maintain customer satisfaction.

• Handled chat and email support, addressing credit card holders’ concerns related to billing, account issues, and other inquiries.

Fixed Asset Management:

• Developed asset tagging and inventory tracking systems, monitoring asset locations, conditions, and depreciation.

• Maintained detailed records and conducted periodic audits to ensure accurate asset tracking.

QuickBooks & Xero Certifications:

I have successfully completed training in QuickBooks and Xero, gaining expertise in managing financial transactions, bookkeeping, and accounting processes. Through this training, I have earned industry-recognized certifications, demonstrating my proficiency in these platforms:

• QuickBooks ProAdvisor Certificate – Showcasing my ability to navigate QuickBooks efficiently, manage accounts, generate financial reports, and streamline bookkeeping tasks.

• Xero Advisor Certification – Validating my skills in using Xero for financial management, including bank reconciliations, invoicing, and financial reporting.
These certifications enhance my ability to support businesses in maintaining accurate financial records and optimizing accounting workflows.

General Virtual Assistant Certifications:

I have successfully completed training as a General Virtual Assistant, equipping me with extensive knowledge and skills in various aspects of administrative support, digital Upgrade to see actual infoeting, and business operations. Through this training, I have developed expertise in key areas essential for virtual assistance, allowing me to efficiently support businesses and entrepreneurs. My acquired skills include:

• Executive Administrative Assistance – Managing schedules, emails, documents, and other executive support tasks.

• Social Media Upgrade to see actual infoeting – Creating and executing Upgrade to see actual infoeting strategies to enhance brand visibility and engagement.

• Social Media Management – Handling content creation, posting schedules, audience interaction, and platform analytics.

• Administrative Assistance – Performing essential clerical tasks, organization, and workflow management.

• Project Management – Overseeing projects, coordinating teams, and ensuring timely task completion.

• Bookkeeping – Managing financial records, invoicing, and reconciliation using QuickBooks and Xero.

• Lead Generation – Identifying and qualifying potential clients using research tools and outreach strategies.

• Creative Content Creation – Developing engaging written and visual content for digital platforms.

• Search Engine Optimization (SEO) – Enhancing website visibility through keyword optimization and strategic content development.

• Web Design – Creating user-friendly and aesthetically appealing websites with HTML, CSS, and design tools.

• Virtual Assistance – Providing remote support tailored to business needs, ensuring efficiency and productivity.

This comprehensive training has enabled me to adapt to diverse industries and deliver high-quality virtual support across multiple business functions.

Creative Web Design Certifications:

I have successfully completed training in Creative Web Design, equipping me with the essential skills and knowledge to develop visually appealing and functional websites. Through this training, I have gained expertise in front-end web development, focusing on key programming languages and design principles, including:

• HTML (HyperText Upgrade to see actual infoup Language) – Structuring web pages with clean, efficient, and semantic coding.

• CSS (Cascading Style Sheets) – Enhancing website aesthetics with responsive layouts, animations, and styling techniques.

• JavaScript – Adding interactivity and dynamic elements to improve user experience.
This training has strengthened my ability to create user-friendly, engaging, and well-optimized websites, making me proficient in modern web development and design.

Committed to Excellence:

Passionate about making a meaningful impact through efficiency, accuracy, and innovation. Let’s connect and collaborate!

Top Skills

Professional Services » Management Services » Administrative Management

Experience: 1 - 2 years

Providing administrative support to the property manager involves answering phones, responding to emails, and maintaining office supplies, among other tasks. Responsibilities include managing the turnover of units to owners, explaining and collecting one-time payments, house rules, and detailing monthly and parking dues. Database management entails keeping resident information current, including contact details, unit numbers, billing preferences, and payment histories. Facility management involves ensuring the maintenance and cleanliness of common areas, scheduling cleaning services, addressing maintenance issues, overseeing landscaping, and ensuring compliance with safety regulations. Enforcing rules and regulations is essential to ensure residents adhere to condominium association policies such as noise restrictions, parking rules, pet policies, and proper use of common areas. Customer service involves assisting residents with billing inquiries, payment options, account-related issues, and promptly handling complaints with courtesy. Resident communication includes preparing notice boards and other communications about events, policies, and updates on ongoing projects. Billing responsibilities involve generating and distributing invoices or statements for various dues and charges. Collection tasks include implementing procedures to ensure timely payment of dues, sending reminders for overdue payments, and issuing late payment notices. Payment processing encompasses receiving and processing payments, recording them accurately, and updating resident accounts. Tools used include the Cash Receipt Book (CRB) for transaction receipts, Acumatica for recording and encoding financial transactions, updating contact information, or adding new accounts, and Microsoft Excel and Word for reports, letters, financial reports, and notices.

Design » Web Design & Page Layout

Experience: Less than 6 months

Product Image Management: • Uploaded and organized product images, ensuring compliance with website standards and enhancing visual consistency across web pages. SEO-focused Product Descriptions: • Crafted clear, detailed product descriptions using effective SEO keywords to boost product searchability and drive traffic. Product Classification: • Systematically categorized products to improve site navigation and elevate user experience. Enhanced Product Content: • Developed comprehensive descriptions with details, images, and downloadable resources to create engaging and informative product pages. Basic HTML and CSS Formatting: • Utilized HTML and CSS for consistent, visually appealing formatting in product descriptions. Email Templates and Newsletters: • Created professional email templates and newsletters with Canva, supporting customer engagement and marketing campaigns. Page Layout Optimization: • Adjusted page layouts and corrected display issues to ensure uniformity and enhance user accessibility. Graphic Design and Image Editing: • Enhanced product images using Canva and Photoshop for background removal, color correction, and design adjustments. Industry Research and Standards Compliance: • Conducted in-depth website research to stay updated on best practices and industry standards, applying these insights to improve data entry and product presentation. Technical Tools Utilized: • Canva: for newsletter creation, image editing, and design. • Photoshop: for advanced image editing and adjustments. • HTML/CSS: for web formatting and layout enhancements. • SEO Tools: Ahrefs, Semrush, and Reddit for keyword research. • Chat-GPT SEO: for content creation and keyword optimization.

Office and Administration » Data Entry

Experience: 1 - 2 years

Analyzing the financial documents of JP-Morgan and Morgan Stanley involves classifying the reports as financial reports, directed to someone, advertisements, error documents, invitations or a news reports. The Columbia tool is utilized for editing these financial reports, which includes text editing, listening, and publishing to create audio text (AI voice). Additionally, the Columbia Aquarius tool is used for editing PDF files for clients such as Harvard School, the US Air Force, the Military Academy, and other customer brands and services. This process also involves text editing, listening, and publishing to create audio text (AI voice). Lead generation tasks include identifying potential companies and customers, while emailing involves reaching out to these prospects. The HubSpot tool is used to schedule meetings with potential customers or companies. Other tools employed in this process include Notepad++ for text editing and conversion, Fresh Service for ticket assigning, Apollo.io for accessing a contact database, Outlook for managing emails, and Microsoft 365 (Excel and Word) for task tracking and word processing.

Other Skills

Accounting » Xero

Experience: Less than 6 months

I have a Certified Certification of XERO and I undergo Self training navigation in XERO

Accounting » Quickbooks

Experience: 6 months - 1 year

Certification Holder of US Bookkeeping with QuickBooks. also I have a ProAdvisor Certificate

Office and Administration » Data Analytics

Experience: 1 - 2 years

Customer Support » Customer Service

Experience: 1 - 2 years

Customer assistance entails offering friendly and professional help to customers via phone, addressing inquiries related to credit card account balances, transaction history, credit limits, available rewards, and other account-related questions. Transaction processing involves managing bill payments through debit cards and checks. Credit card support includes guiding customers on Credit One Bank credit card products, covering application processes, credit limit inquiries, card replacements, personal information updates, and assisting with activating and understanding card features and benefits. Billing and payments support helps customers comprehend their billing statements, including charges, fees, interest rates, and due dates. It also involves assisting with automatic payment setups, scheduling payments, and resolving billing errors or disputes. Troubleshooting assists customers with technical issues related to online banking platforms, mobile apps, and other digital banking services, such as login problems and transaction errors. Problem resolution includes investigating and addressing customer issues or complaints about billing discrepancies, unauthorized transactions, account errors, and other concerns, ensuring satisfactory outcomes while adhering to company policies and regulatory guidelines.

Accounting » Bookkeeping

Experience: Less than 6 months

Certification Holder of US Bookkeeping with QuickBooks

Design » Graphic Design

Experience: Less than 6 months

I undergo Training certification in Graphic Design, and I applied this as Community Manager in VA training PH where I am responsible for creating Graphic Design, Posting in Social Media Group and Creating a Content.