2 years Customer Support in a Telco Account and Technical Account
My experience as a Quality Analyst includes admin tasks such as:
Appointment setting
Coordinates and facilitates call calibration/training sessions for call center staff.
Publishes quality trends, feedback and improvement / enhancement reports.
Deal tactfully and courteously with clients
Produce Quality reports and dashboards
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
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